Visitor

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1 Message

Wednesday, February 4th, 2026

Service tech is late

I have an appointment (between 8-10)today for new service to be installed. No one has called and no one has showed up.

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Moderator

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1.1K Messages

3 days ago

Hello,

Thank you for choosing Cox for your service installation. I'm truly sorry to hear there is any delay, and you haven't received a call. We absolutely want to be sure this is addressed and that our field team is arriving to get you connected. Our support team can receive your email at Cox.Help@cox.com with your name, complete address, and we can investigate this as well as check the status of the technician and contact number for the installation. If you haven't yet registered your Cox account, you may do that online which gives you access to view your account details online, schedule payments, as well as have access to manage notifications at your fingertips www.cox.com/myprofile/registration.html. 
-Dustin

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