Visitor
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2 Messages
Hold Time
1 Hour and 50 minutes on hold? If you are going to be in business and take payment for a service shouldnt you be able to provide the service. Our inherited cox equipment if old and outdated. Internet is constantly going on and off, have done app resets, customer service resets and technician resets. 8 days now our internet has worked very sporadically and poorly. At time nothing and just shut things down. Waiting on hold so have time to share how disappointing the product and service is with Cox. Is there anyone who can help? Just want reasonable product and service. Nothing special just what we are paying for.
Thank you
DorisM
Moderator
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127 Messages
3 months ago
I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.
-Doris
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comonhousebills
Visitor
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1 Message
2 months ago
Agreed and im still on hold now as we speak. This is poor service. This is why so many people are canceling. Its been 1 hour so far and I still havent spoken to someone.
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