Another Outage

These outages have become a recurring, almost monthly problem, which suggests there may be an underlying network issue rather than isolated incidents. Can you confirm whether there are known problems with the node serving my neighborhood, or whether the local network infrastructure is at or beyond capacity and requires upgrades?

This level of instability has a real impact on residents who work remotely, attend online classes, or rely on consistent connectivity for daily responsibilities. What we’re looking for is a long-term solution, not temporary credits after the fact.

I’d appreciate transparency on:

• What the root cause of these recurring outages is

• Whether Cox is aware of this as a systemic issue

• What concrete steps are being taken, and on what timeline, to permanently resolve it

  Do we need to escalate to executive leadership?

I know you’ll tell me to email the support team, I’ve done that. This isn’t their fault. 

I work in technology and deal with infrastructure reliability issues regularly. If this is a peering, node capacity, or upstream redundancy issue, I’d like to understand what’s being done to address it long term and whether this has been escalated internally.