Internet

Hi there, I’m hoping someone from Cox leadership can help because I’m extremely frustrated. My internet bill was suddenly increased, and I’ve spent over 2 hours on chat today trying to get it corrected. I’ve been a loyal customer who pays on time, and I’m only asking to have my bill returned to the

Long story short: I got an offer from Cox for 500/50Mbps internet. This caught my eye as the upload is much faster than when I left them several years back. I signed up, they installed, and I'm only getting 500/10Mbps. I look on the account page and now it shows 500/10Mbps. They forgot to update the

There's so many outages now that I'm thinking where's the reduced rates if you're going to reduce the internet! How about fixing the current system?? What is actually causing these outages?? What if someone works from home??

I recently signed up for your “bring your mobile phone and lock in your internet rate for 5 years” offer on my 2‑gig internet plan. After moving two mobile numbers to you, I tried to upgrade to a new iPhone and was told that because my BYOD line was already active, I would have to port the number ou

Hi — I’m seeing frequent latency spikes when playing a game. I ran tracert to 8.8.8.8 from my PC and got this: 1 5 ms 1 ms 1 ms 192.168.0.1 2 13 ms 107 ms 93 ms 10.36.80.1 3 20 ms 12 ms 109 ms 100.127.74.74 4 16 ms 81 ms 13 ms 100.120.100.16 5 83 ms 104 ms 94 ms langbprj01-ae1.rd.la.cox.net [68.1.1.

Modem levels, what is the issue here?

I accepted an online offer for a 1000 GB internet plan a few days ago and I am only getting about 300. I did several modem resets, and also checked the speed using another device. When I spoke with a tech yesterday she kept telling me my plan was only for 500 - not 1000. Looking at my account via th

I can only have one device plugged into the modem at a time. Is it possible to get a modem with more than one port or use an Ethernet splitter? Or do I need to get a router?

The past 4 nights the internet service has been out all night and part of the day although the app and website say no issues. I think it is time for a new provider!

Around 6am my boyfriend and I witnessed two cox vans working outside our house. At this time i also noticed out internet was down. We checked the website which confirmed there was an outage and it would be resolved around 8:30am. 5pm and still no internet. We did the automated checks remotely they a