Internet

I want to believe that this company is working to fix this problem, but every time I call or someone manages to drive out, they leave with no resolution and they have to “escalate the situation”. Nothing feels escalated, this has been going on for my entire time living here and no resolution. Please

Never have actually gotten the “Advertised” speed from Cox. Did find it interesting that the Cox app misreports the actual speed. These two screenshots were taken back to back.

Got to love the world class service we get

I just payed my 61.37 fee and I would like to know why it failed through the system ?

There have been ongoing outages in Roanoke, VA over the last week. What is the problem and why can Cox not get it fixed?? Time to switch to GloFiber??

I have been having periods of horrible upload speed for weeks during the same period of time everyday. The time of day is typically "peak hours" but the decline in service is so bad it is completely unacceptable for me to be paying $150 a month just to not be able to do the things I want to do on th

Cox installed internet yesterday at my neighbor's house and for some reason left it above ground and then wove it though our shared fence so it is above ground in my yard where children and pets have easy, and dangerous, access to the cable. How do I get Cox to fix this and put it solely in my neigh

For the first 13 months of service I did not have a single outage lasting more than a few minutes. In the last 3 weeks I have now had 5, 2 lasting over 12 hours. At what point do I get a credit on my bill? This is ridiculous.

I have had cox since 2023. My bill changed this month with no warning from 69 to 100 due to a "promotion" ending when they gave me said promotion for the next month. So you guys just screwed me out of 30 dollars for what? I am so upset and couldn't get help, a refund, nothing. Instead I got a rude c

My name is Brock. I have been having connection issues for about 8 weeks. I am experiencing 100% packet loss for about a minute at a time several times a day (random times not tied to heavy usage. I have set up ping plotter to ping 1.1.1.1 and 8.8.8.8, as well as my router, and another device on my