Internet

Panoramic wifi keeps going out and then coming back on. Replaced the modem and worked for a couple weeks and now doing it again. Can't get anywhere in trying to contact someone.

Can anyone explain why there are constant outages but my bill went up? No credit for the outage but the bill is higher. Does anyone see the problem?

I have been a long time Cox customer for over 10 years. Growing up many years ago, Cox was the BEST internet service provider to have. The speeds were fast and the service was RELIABLE and whenever there was an outage, support would compensate my bill for the month. Due to that level of support that

I pay 170 + a month for service that needs to reconnect every 30 mins. Our neighbors ring app has many COX customers complaining about spotty expensive service. Its greedy and annoying

The Phone Tools website has been replaced. See this discussion.

The amount of outages in my area is absolutely ridiculous. If it’s scheduled, why don’t I get a heads up? Am I going to be reimbursed for all the time I’m not able to use it? The ONLY reason I have Cox, is because it’s the only option I have. I’ve considered moving to an area with another provider a

I called and was on hold for almost one hour even though they said it would be 5 minutes. They finally answer and tell me they're closed and to call back tomorrow! Are you kidding? Then I chat and it takes over an hour, and nothing got accomplished. Seriously!!!! Cox you're customer service is THE W

My panoramic keeps losing connectivity and it's frustrating. I have the fiber connection and was told it was the best to have. My previous panoramic never loss connectivity. What can be done to correct this issue?

Repeating post from 10 months ago from another customer because she stated it so well: Wifi is constantly going offline and “smart help” is absolutely no help It seems like every week I have issues with my cox panoramic gateway. Starting from WiFi going offline, blinking lights to spending an hour t

I’ve been dealing with unplanned internet outages for the past 3 months.