Internet outages and extra charges??

Hi. I apologize that this increase was a surprise to you! Price increases are never fun for any of us.  All customers, including those customers who receive a paperless bill statement, are notified of any account changes through the monthly statement, at least 30 days prior to the effective change. If we can be of any help, please email us at cox.help@cox.com with your complete address and name.  Thanks, Lisa, Cox Support Forums Moderator