Hello. I'm sorry to hear about the ongoing outages over the past several months. I understand that can be frustrating and disruptive to your home. I work from home and know the need of a stable connection. We'd be happy to assist with this matter. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! -Julian
I too am tired of dealing with unplanned outages. This affects my work, productivity and flow so much and is detrimental to my job. I’m thinking about even getting another Internet package plan from another company to support when you guys have your unplanned outages. This is beyond inconvenient.
We work diligently to limit the amount of downtime our customers experience. Our normal maintenance window is between midnight and 8 AM. Unplanned outages due to weather events, motor vehicle accidents, and construction are unforeseeable; however, our crews work to restore service as quickly as possible in these cases. For account-specific support, you are welcome to email us with your full name, complete, address, and a copy of your post to Cox.Help@cox.com for further assistance at any time. Thank you! We are always happy to help. -Heather
I could understand if it was only occasionally. But it's down for the second time today and has been down everyday this week it seems? Over populated the nodes again? (The reason I was given a year or so ago when this started happening then)
JulianN
Moderator
•
395 Messages
10 months ago
Hello. I'm sorry to hear about the ongoing outages over the past several months. I understand that can be frustrating and disruptive to your home. I work from home and know the need of a stable connection. We'd be happy to assist with this matter. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
-Julian
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lls32183
2 Messages
10 months ago
I too am tired of dealing with unplanned outages. This affects my work, productivity and flow so much and is detrimental to my job. I’m thinking about even getting another Internet package plan from another company to support when you guys have your unplanned outages. This is beyond inconvenient.
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