Internet

We have a unused cox fiber line between our house and utility box that needs to be either buried or removed depending on how cox would like to handle. Who can I contact to make this happen?

Our internet has gone down regularly for the last year or so, always on or around the 25th of the month: March 25th, April 24th, June 24th 25th and 26th, Sept 21st, Oct 20th and now again Nov 24th, and it's still down after 12 hours of outage. When I report these outages via phone line the message t

Since I can remember, our internet inexplicably goes out everyday around midday. The outages usually only last a few minutes, but it’s guaranteed to happen. Enough so that I’m considering buying a T-Mobile hotspot to support work meetings at home since Cox is the only ISP in my neighborhood. I’m afr

Allan treats cox clients like they’re are idiots. I’m tired of hearing it’s common to have outages or it’s my equipment thats the issue. Telling a customer it’s common to have outages when you depend on they’re service is a slap in the face. Cox being a monopoly means they can treat you however they

I could use some advice. So, for awhile I've been living at my home CoxWifi the hotspot *[Not the home internet] doesn't really wanna connect all of sudden, and one day as I was using it to stream LIVE on my Xbox One X, it suddenly disconnected and never allowed me to connect to it again. It's not e

I'm trying to contact you guys so I can downgrade my plan since you want to do random and meaningless pay increases

Last gateway failed and Cox store replaced with Technicolor PW8. the 5.0MHz signal works but cuts out sporadically. I continue to get errors on all 2.4MHz equipment. All show they are connected and have no internet. The Cox WiFi app can see them as connected. I also tried splitting the channels to n

The internet has been out every night this week. If Cox is aware of these multiple “intermittent outages” in our area for days then you should be compensating people who can’t use a service they need and pay for!

I am submitting this forum since I have been having consistent issues with my internet speed, everytime I reset the modem the internet speed for my devices will go back up to the 500 mbps speed andafter 5-10 minutes I have issues of the speeds going back down to 20 - 30 mbps, this has consistently h

I have seen people here and on other sites complain that the CoxWifi Hotspot can't be disabled. I have followed the recommended instructions supplied by Cox, but the router resets and the hotspot is still there. The last user who posted it received the same instructions from support and the discussi