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marg_cho74

Visitor

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1 Message

Friday, December 12th, 2025

Closed

There needs to be deductions from bills

There's so many outages now that I'm thinking where's the reduced rates if you're going to reduce the internet! How about fixing the current system?? What is actually causing these outages?? What if someone works from home?? 

Discussions

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Updated 

7 days ago

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Shaun_A

Moderator

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74 Messages

7 days ago

Hi there. I am sorry for the service issues you have been experiencing. We can provide adjustments for declared outages. Please email us at Cox.Help@cox.com with your full name and complete address, so that we can take a look for you.

-Shaun

1

0

avonbarksdale420

Visitor

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1 Message

Is there a way to get notifications before planned internet maintenance?

7 days ago

0

jcsmouse1

Visitor

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1 Message

7 days ago

I'm leaving.  Too many outages. I also have Verizon home internet that's never out 

1

0

ColleenD

Moderator

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1.7K Messages

@avonbarksdale420

 

Thank you for your inquiry regarding advanced maintenance notifications. At this time, the only advanced notice available is for daytime work. Our overnight maintenance schedules are subject to change, so advanced notice isn't provided. We’re always looking to improve communications to our customers, so your feedback is very valuable. Thanks again for your inquiry!

@jcsmouse1

I know how important reliability is and want to assure you that this is not the experience we expect for you. We value your business and don't want to see you go.  I'd like to help make sure your service is dependable. Please email cox.help@cox.com with your full name, complete street address and details of your concern. 

-Colleen

7 days ago

0

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