Visitor
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8 Messages
Internet Slowly Died
Been dealing with this since Sunday night. The wifi started to get slower on my modem for about 30 minutes then died. During that time, my wifi started telling me my device was paused and would redirect me to an msftconnect link or whatever. Assumed it was just an outage. Woke up the next morning, couldn't connect to the wifi. Switched out the modem after talking to customer service, still didn't work but the ethernet port kind of did. Technician came out, couldn't figure out what the problem was, everything was working fine according to their readings. Switched the modem again, nothing changed. Ethernet started to get slower and now doesn't work at all. Internet hasn't worked on my phone at all for the last 3 days too. What's the problem with my internet? Technician comes out again Thursday.
StephanieS
Moderator
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652 Messages
3 days ago
Dkkm10
Sorry you're having trouble. If you'd like us to look into this for you, please email us at cox.help@cox.com.
-Steff
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Darkatt
Honored Contributor
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1.9K Messages
2 days ago
There are a number of things that can affect WiFi. It all depends on the frequency you are using, and other devices nearby. Here are a few things that MAY help.
Ensure the WiFi modem is out in the open, not behind anything, or UNDER anything. Have it raised as high as you can. The fewer objects between the WiFi radios, the better the signal. If you have it in a "Smartbox", take it out. Think Faraday Cage.
Devices that can affect WiFi transmission, Cordless phones, baby monitors, Garage door openers, radio controlled toys, Microwave ovens, Bluetooth devices, and gaming controllers, (Bluetooth is 2.4 ghz). Also things that emit emi and rf, like fluorescent lights can negatively affect WiFi.
Hope some of this helps.
(edited)
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