Visitor
•
18 Messages
Internet Slowly Died
Been dealing with this since Sunday night. The wifi started to get slower on my modem for about 30 minutes then died. During that time, my wifi started telling me my device was paused and would redirect me to an msftconnect link or whatever. Assumed it was just an outage. Woke up the next morning, couldn't connect to the wifi. Switched out the modem after talking to customer service, still didn't work but the ethernet port kind of did. Technician came out, couldn't figure out what the problem was, everything was working fine according to their readings. Switched the modem again, nothing changed. Ethernet started to get slower and now doesn't work at all. Internet hasn't worked on my phone at all for the last 3 days too. What's the problem with my internet? Technician comes out again Thursday.
Accepted Solution
Dkkm10
Visitor
•
18 Messages
5 months ago
"My account still has a ton of other people's devices on it." was the correct way to go in this situation.
Other people were pausing my internet. COX had put multiple people in my apartment complex on the same account and they were turning each other's wifi connection on and off by pausing devices they did not recognize. I brought this up as a possibility in December and COX didn't investigate it every time I asked them to! Thanks COX!
Final score: 9 calls to COX, 2 Techs, 5 tickets, 8 calls to my apartments Onboarding service and 5 meetings with my landlord.
(edited)
0
0
StephanieS
Moderator
•
688 Messages
7 months ago
Dkkm10
Sorry you're having trouble. If you'd like us to look into this for you, please email us at cox.help@cox.com.
-Steff
6
0
Darkatt
Honored Contributor
•
2K Messages
7 months ago
There are a number of things that can affect WiFi. It all depends on the frequency you are using, and other devices nearby. Here are a few things that MAY help.
Ensure the WiFi modem is out in the open, not behind anything, or UNDER anything. Have it raised as high as you can. The fewer objects between the WiFi radios, the better the signal. If you have it in a "Smartbox", take it out. Think Faraday Cage.
Devices that can affect WiFi transmission, Cordless phones, baby monitors, Garage door openers, radio controlled toys, Microwave ovens, Bluetooth devices, and gaming controllers, (Bluetooth is 2.4 ghz). Also things that emit emi and rf, like fluorescent lights can negatively affect WiFi.
Hope some of this helps.
(edited)
7
0
Dkkm10
Visitor
•
18 Messages
6 months ago
So, 7 calls to COX, 2 Techs, 3 tickets, 4 calls to my apartments Onboarding service and 3 meetings with my landlord now is the new score.
Now my wifi does work after coming home from the break but my TV app does not. My account still has a ton of other people's devices on it.
2
0
Dkkm10
Visitor
•
18 Messages
6 months ago
Update, 7 calls to COX, 2 Techs, 3 tickets, 5 calls to my apartments Onboarding service and 3 meetings with my landlord now is the new score.
COX decided to close my new ticket yesterday without informing me or checking to see if the issue is resolved. My onboarding service is once again escalating the issue.
2
0
Dkkm10
Visitor
•
18 Messages
5 months ago
Update, 8 calls to COX, 2 Techs, 5 tickets, 6 calls to my apartments Onboarding service and 3 meetings with my landlord now is the new score.
COX closed my 4th ticket this Monday and asked me if my service was working. My phone stopped connecting to the internet on Tuesday but I could access my TV service again. Today, Wednesday the 21st, my phone does not connect to the internet still and I can no longer access my TV service so we are now worse off than before.
This will be the 5th ticket opened with COX. Hopefully they finally figure it out!
4
0