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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Charging for a new remote?

I cannot believe that after being a customer for at least 20 years, and paying $200 a month for service, when I requested a replacement remote I was told I'd have to pay $20 online with the rep or $10 in the store. Cox - have you no shame.

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Can contour 2 use cloud dvr?

I just swapped out my contour 2 DVR box with a hard drive for an exact replacement. It’s the same older box with the clock display. When I activated it, all my recordings and scheduled recordings were still there. I expected to have to re-add everything. How is that possible without using cloud DVR?

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Updated remote no bueno!

Was given a “new” remote at Cox store recently only to find the mute doesn’t work, the volume sticks, voice control doesn’t work at all! This is an IMPROVEMENT?!?!

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How does this make economic sense?

How can Cox agree to lower my overall pricing by $20 because they send me a contour streaming box? It seems like there has to be a catch in the future that will pay for the manufacturing and delivery cost of new hardware? What am I missing?

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Cox cable outage

My cable with cox have been out since yesterday afternoon! Can someone tell me when i will get by cable back?

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Remote doesn’t work

How do I go about getting a new remote control

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TV With WiFi Cutting Out

I have panoramic WiFi modem "Technicolor" and two 'sandwich-sized" receivers. One receiver is next to the modem and the second in living room perhaps 25 feet away. Having recent troubles with both TV's experiencing "cut-out" where the video and/or audio stops for 2-10 seconds, then resumes. This occ

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MeTV Toond OKC

Will Cox in Oklahoma City be adding MeTV toons to their channel lineup. Hopefully they will.

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Showtime w/paramount plus-no streaming option?

So I have HBO Max, Starz, and Showtime through Cox. I can stream Max and Starz on their apps with a link to provider (Cox) but not Showtime. It’s now part of paramount plus and there is NO way to access via link to provider Cox. From what I can tell the contour doesn’t work the same as apps. If I st

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Frustrated with Contour Mobile - Audio issues

Since May 1, 2024 we have been in touch with Cox Complete Care (additional $10/month) and have logged 3 tickets and nothing has been done to address the following Audio problem on mobile (app and web) devoces. Most of the time that the audio drops for 5 seconds and the way it drops is very consisten

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