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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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“There is a problem with your order…”

We receive this message. I contacted Cox via chat and they gave me an order number. They said it is for equipment. We did not order any equipment. How can I look up the order number that this individual gave me?

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Fiber upgrade and Tivo/Cablecard/Tuning Adaptors

I've been unable to get a clear answer from COX, so I'll ask my question here. I'll be getting my existing coax cable service upgraded to fiber optic soon. Due to the odd layout of my lot and the location of the COX fiber connection on the street, the fiber will have to enter the house at a differen

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Setting "Start" and "Stop" times when recording "Just This Episode." Why is it a 2-Step operation?

When recording "All Episodes" the menu allows you to select the Start and Stop times. However, when recording "Just This Episode" the option is the automatic default to the scheduled start/end times. You then have to go back in and "Modify" the recording to set; for example, a 3 minute longer end ti

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Contour TV App not working on my tablet

I am unable to watch TV on my android tablet. It was working fine this past few weeks, but today is not connecting to any channels. I left the app connecting for a while and then I get the following message: Playback issue ::2111 We're sorry, but we're unable to play this video right now. Please try

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Cox in Destin outages

Destin Florida having frequent interruptions of service since May 2024. Both TV and internet. Foreign support can’t explain causes…they just tell me how glad they are to talk to me. The increased frequency of outages is a big concern.

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Is COX internet required to use apps like Netflix through the contour box?

Currently have internet, cable and phone through Cox. Going to cancel internet service over slow up speeds and data limits. If I cancel internet through Cox, then will I still be able to use apps like Netflix or Prime etc through the contour box? I can't find anywhere in settings on the contour box

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Cable service

Cable service has been out for over 22hrs, Cox shows trouble area in Alta Mesa but no work is being done there 85205

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MeTV Toons on Cox?

I use Cox and live in the DC area. Is MeTV Toons going to be offered? I hope. lol.

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Screen Saver

I've had a COX screensaver appear on my TV set after 5 minutes for the the last three years plus ... No fail... Starting a week ago I now get a colored screen ( or black) with messages or the time and temperature. Is there something wrong with my TV? Will this leave an image impression on my TV scre

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Tuning Adaptors

I am having an issue with getting someone who can help me obtaining new tuning adaptors for my TIVO boxes, I received this email from cox last night. "An upcoming software update will impact the compatibility of your current equipment with our Cox video services. After the update, your existing equi

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