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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Please help me watch Copycat

I have recorded Copycat on my DVR and almost 90% of the time I get error code XRE-03091. I’ve called tech support and they said they have put in 2 tickets now but I haven’t heard anything back from Cox. I don’t understand the problem because it was recorded on 10/24/24 on my DVR boxes If I could pur

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Tv modem updates

I am having an issue with the time of updates. I was told that updates are scheduled to happen around 2 am. But over the past two weeks the updates are happening as early as 7 pm. I contacted tech support and was told that there was nothing they could do. As an apology for the hassle they gave me a

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Has newsmax been removed from the cox channel line up?

I could watch it last week, but now it is not available.

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Incorrect times for recordings

Currently, programming says we are recording the NY Christmas tree lighting, IT IS NOT. It is recording local programming . This is not the first time ( CMA’s for instance ) With today’s technology this makes no sense, and I don’t understand why it continues. I expect that when we set recordings tha

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Cox contour receiver stuck on Welcome

We had an internet outage yesterday for about an hour. Ever since I was able to get it back up and running, the tv receiver has not worked, which means none of the tv boxes are working. All of the troubleshooting has been done. Does anyone have a hack outside of the box that I can try to avoid a tec

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Guide Not Working

Hi, is anyone else experiencing the 'Guide' not working? I keep seeing the error message "Unfortunately, this isn't working. This feature isn't available right now. Please try back later." It's been saying this since yesterday evening. I'm able to watch TV and I'm able to see my 'Last Watched' but I

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Service interruptions

I live in a condo community where Cox is the contracted provider for internet and tv. Service has been consistently unreliable. For the past couple of weeks, tv and internet have had interruptions several times a day. Cox has worked to restore service in the worst instances, but the interruptions ar

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The Barnes Firm

Can somebody tell me why every day constantly on almost every commercial break they show the same Barnes Firm commercials over and over and over I know it’s coming from Cox Cable they usually use the same two commercials and never change them almost every other commercial break. They’re on there it

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Price increase

I’ve been with cox cable for almost 40 years loyal customer never ever switched to different cable companies,I called Cox cable if they could consider a better monthly price they refused and raised me $192.00 more a year,please consider…. Thanks

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Fiber fix

My Samsung QLED 4K lost its best feature 4 K LITE when cox switched my coaxial to fiber optic ,Samsung said fiber optics should use Ethernet port.does anyone have a fix

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