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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Cox problem with signal processing

I have Cox on the Palos Verdes Peninsula, CA. There are a couple of channels (both Los Angeles area broadcast channels) that have issues. I have checked all of my TVs and the problem occur with all. Channel 817, which shows older shows in their original 4:3 aspect ratio format is being horizontally

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Recording freezes all the time

The DVDR is becoming useless. We can not see any of the recording show because it freezes and some times goes back to the beginning. Since you charged a harm and a leg for this service. Should this working properly?!

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Mini box not booting up

Mini box wont reboot. Gets stuck. Error M.2.1.1 My other mini box works just fine. Have tried 2 “new” ones with same issue. Something has changed recently to cause these boxes not work. Any suggestions?

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Frequent freezing, glitching and pixelating.

I have the Ultimate Package which is the most expensive my Cox Arizona offers and I LOVE it. My internet is one GB and works incredibly for all the video production I do from home as my business. I have five TV's, and sometimes as many as four laptops and a powerful PC going at one time with all con

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Remote control xr15-rf

What brand is this remote control XR 15 – RF?

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Will Powerkey Cable Cards Stop Working In October?

Hi. Earlier I asked if cable cards for TiVo will continue to be supported by Cox because some cable companies are stopping support (Optimum) or no longer providing them to new customers or existing customers if their card stops working. However, I’m now being told that the PowerKey cable cards have

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Remote voice command not working

When pressing the microphone button, the light on the remote turns blue and Contour is not receiving my voice commands. When I release the button, the light turns green. So now I can’t do any searches using voice command. Any ideas? And yes, I have unpaired and re-paired the remote to my system.

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Does a DVR have reports like cable modems?

Is there a DVR report similar to one available at a cable modem’s IP address that shows power status, signal to noise ratios, event logs, etc.? On a recent visit the Tech said my DVR was probably failing but he did check the signal, filter, and splitters which seemed to improve things slightly. My D

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Weather Channel suddenly showing local forecast for wrong cities

Last week our cable box was updated to the latest model. Since the change, the Weather Channel is no longer showing the local communities at the bottom of the screen or during the Locals on the 8s. On the bottom ticker, we used to see Crestview Fl (the town we live in) along with Laurel Hill, Defuni

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DVR Recordings Disappear

Recordings keep disappearing from my DVR. They were not watched or deleted, are less than 1 year old, and the DVR is only 75% full. I’m forced to monitor this daily. A recording made 7/14/24 was still listed on the evening of 8/19/24 but was gone on the morning of 8/20/24. Another recording made on

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