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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Contour stuck at "IPSt".

Contour stuck. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Connecting..." then after a few minutes it flashes up a screen that states "Sorry, we're having some trouble... Restart". RDK-03004. I have tried another room wit

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Errors trying to access recordings

I received 2 new boxes within the past week and all of my recordings are messed up. I understand that they were all deleted when I received my first replacement box, but now with my second replacement box, some of the recordings between this one and the one before are stuck. They do not show on the

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DVR playback issues

Recordings on my DVR randomly, loose sound, picture freezes, and or gets very pixelated. Then it jumps forward what seems like close to 10-20 seconds, sometimes more. I try to FF though it and sometimes that helps, sometimes not. Sometimes turning it off it seems to help, but again sometimes not.

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DIY install kit--do I need it?

I got Cox Contour service for a new TV I'm expecting, a Samsung S95D. I already have internet service. They shipped me a DIY install kit, which contains two boxes, and it doesn't look like I need either of them. One is a small box that says it connects to the cable coax on the wall, and then to the

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Consistency

My internet/tv goes down numerous times per day! I’ve used the online help, downloaded the ap and still happens! Reset manually numerous times. Not consistent service and always connectivity issues! Must have done rests 5 times a day for the last 4 days! Very frustrating!

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Box resetting frequently

Our main boxes and all mini boxes have been resetting randomly. All cables are fine nothing has changed but now it resets and comes back after a few long minutes. Have contacted multiple times and Cox says they can’t see an issue on their end so I spend a half hour talking to them to have it just co

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Volume cutting in and out

The volume on all 3 tvs in my house are cutting in and out. All 3 tvs are on in different rooms and all 3 are doing this at the same time. Allb3 tvs are on different channels. Whats going on?

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Wireless contour boxes

If I change from mini boxes to wireless contour boxes will that eliminate the tiling I have.

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The Long Shadow on Acorn TV no longer available?

We have Acorn TV through our subscription package. Last week we watched the first two episodes of the long shadow with no problem. Last night we tried to watch episode three and a pop-up occurred stating we need a “subscription” to watch this episode. What gives with this change?

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RDK 03032 error

Getting RDK 03032 error every day for the last 3 weeks. All wires are good, haven't been touched. Will reset everything, rarely helps. Tried sending signals, they say it was unsuccessful. I finally text or call cox and it always fixes when I'm on with them so they say there is nothing they can do if

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