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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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New Arizona Diamondbacks CH 34

Unable to record this channel. Tech support chat no help. Suspect programming issue or copyright issue with MLB?

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MLB Extra Innings Package

I received a confirmation email that my MLB Extra Innings package has been renewed for $149.99. However the description says "MLB EI 2024 HALF SEASON". Is this the price for a full season or just half a season?

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Changing Channels

After changing channels, what is that display in a form of time on the bottom right?

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ABC and Fox not working

ABC and Fox channels are not working on any of our cable boxes. Receive a message that says “ we’re having trouble on our end. This channel isn’t currently working...”. Neither channel has worked for 3+ days. Reset box numerous times, reset system, unplugged and lugged back in and no change. Cox sup

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Spontaneous Deletions from Contour DVR

We had some issues with a previous DVR, so since our most recent replacement, we've been keeping closer track of recordings and capacity. Last night, we had 293 recordings reported a utilization of 40%. When we checked this morning, the box reported 221 recordings and 29.2% utilization. OVER 60 RECO

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ABC

Is anyone else having an issue getting ABC or channel 13?

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TV Service Pricing and AI Chat

My bill in Fairfax County VA has increased twice. Few channels I enjoy. Needed "basic" pricing on Contour TV Starter and Chat agents have cute auto responses and no helpful response. This will prompt a cancelation of my television package. Do not need lack of informative support.

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Tv service is unreliable in my area.

I'm in SE Ocala. Earlier this month Cox was having complete outages in my area. Lately,10-7 days, I've been getting TV outages. One went out for over a day 3 or 4 of them were for part of the day. Today it has been out since about 6am. Each time I called I went through the reboot routine. Each time

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DVR recordings no working

We have been having an issue with our DVRs not recording, all boxes in the house won’t record. I’ve been told it’s an outage in my neighborhood, not sure if this is correct or not. It’s been going on for days.. at least 5 days. Anyone else with this issue in North Peoria

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Viewing a sports program while still recording

We often have a problem when watching a sports program that has been recording but hasn't finished yet. While viewing the recording and then fast forwarding it often goes back to the beginning. We then need to fast forward to try to find where we were. Seems to only happen when viewing a recording t

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