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Student

New Contributor III

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22 Messages

Wednesday, October 2nd, 2024

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DIY install kit--do I need it?

I got Cox Contour service for a new TV I'm expecting, a Samsung S95D. I already have internet service. They shipped me a DIY install kit, which contains two boxes, and it doesn't look like I need either of them. One is a small box that says it connects to the cable coax on the wall, and then to the TV. I'm looking for wireless connections here, and so I don't have or want any cable connection on the wall. The other appears to be a WiFi receiver that connects to the TV with an HDMI cable. But my understanding is that the TV can do that by itself. So my question is, do I need these boxes? In fact, do I need any boxes? I have signed up for DVR service, I can see where that might require a separate box. 

They sent a scan code which they said would take me right to instructions for the installation, but all it does is start up the Cox app on my phone. What's more, I'm not getting the forum email verification message, so I'm asking this question on another account.

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1 year ago

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MichaelJ

Moderator

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1.8K Messages

1 year ago

Hi, thanks for reaching out to the Cox Forums members for advice. Providing some additional information will help our forum members assist you, What is the model name/number for the equipment that you received? Thank you, 

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Student

New Contributor III

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22 Messages

1 year ago

  1. Contour 2 TV Client C2XIDHDCLIENT
  2. Contour Stream Player Wireless 4K C2XI6WLCLIENT

I might mention there was a $75 deposit on this equipment, which had to be paid IN ADVANCE even though I am a customer of long standing who is enrolled in Autopay. 

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MichaelJ

Moderator

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1.8K Messages

Thank you for the additional information. It will help our forum members assist you. If you wish to reach out to us directly for assistance please feel free to contact us via Facebook or X (formerly Twitter, CoxHelp). Tech support is available through our Live Online Chat: https://www.cox.com/residential/contactus.html  or by toll-free number: 1-800-234-3993, 24/7. Thank you, 

1 year ago

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Student

New Contributor III

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22 Messages

Thanks, I don't use Facebook or Twitter (temporarily X). But I'll keep it in mind. I expect the knowledgeable users here to provide useful information.

1 year ago

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MichaelJ

Moderator

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1.8K Messages

In case you need any additional assistance, you may email us at cox.help@cox.com. Thank you, 

1 year ago

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

You may need a box with that TV. In order to use the TV itself, you need to be able to use the "Cast" feature of the Contour app on your Android phone to stream to the TV. However your TV doesn't have the chromecast feature. See specs here. You can't download the app onto the TV itself. Your TV DOES have Airplay, but Cox doesn't allow Airplay use with it's app, even if you had a Iphone. So you either need a seperate Chromecast/Google TV device or to use one of the boxes. The wireless box is pretty much a Cox version of Google TV.

1 year ago

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Student

New Contributor III

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22 Messages

Sorry, perhaps I wasn't clear. I'm not interested in streaming from my phone to the TV. I just want to get internet streaming (and cable channels) from Cox to the TV, wirelessly. The TV hasn't been delivered yet. I'm just trying to prepare for it. Hence my question, do I need either of these two boxes Cox sent me, in order to get the Cox services, wirelessly? At this point, streaming from the phone is not a complication I want to introduce.

Once it is delivered, if there's anything else I want it to do, I'll probably buy an Apple TV. I use an older one with my current dumb TV (a Panasonic plasma) so I'm familiar with how it works. I can easily do internet streaming with many services directly from wifi to the TV. I haven't tried streaming from my iPhone 15 Pro to the Apple TV, because I haven't felt the need to.  Best regards and thanks for reading!

1 year ago

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