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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Weather Channel suddenly showing local forecast for wrong cities

Last week our cable box was updated to the latest model. Since the change, the Weather Channel is no longer showing the local communities at the bottom of the screen or during the Locals on the 8s. On the bottom ticker, we used to see Crestview Fl (the town we live in) along with Laurel Hill, Defuni

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DVR Recordings Disappear

Recordings keep disappearing from my DVR. They were not watched or deleted, are less than 1 year old, and the DVR is only 75% full. I’m forced to monitor this daily. A recording made 7/14/24 was still listed on the evening of 8/19/24 but was gone on the morning of 8/20/24. Another recording made on

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Vecima Tuning Adapter Won't Initialize with Ceton infiniTV 6 USB - Cox Las Vegas

About a month ago, in July 2024, I was furnished a new tuning adapter, a Vecima HSC-1-H high split converter / tuning adapter, to replace a Cisco STA1520 that I've had since at least 2013. I understand this is to ensure continued functionality when the cable plant in the Las Vegas, Nevada area switc

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Hampton Roads CW (Who Gets Channel 7?)

On Sunday, September 1, 2024, The CW will no longer be on WGNT 27 in the Hampton Roads market. It will move to WVBT 43's digital subchannel, 43.2. Currently, WGNT is occupying channel 7 on the cable grid. However, WVBT is claiming on-air that they will take the slot on channel 7 for CW programming.

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Contour 2 DVR losing recordings

This has been going on ever since we switched form Contour 1 to Contour 2. The hardware is the same, Cisco 9865HDC (both Contour 1 and Contour 2). In our case, the problems occur whenever we schedule | record major tennis events, and more recently Paris 2024 Olympics. According to tier 2 support, th

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streaming apps on contour

I have been able to connect to Apple TV Plus until this week. I cannot connect now for no reason. Netflix,Prime, Hulu all connect just fine but Apple gives me an error message to check my internet connection. I have unplugged cords, cleared my local data, and refreshed my system but it does not reso

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Getting charged for CBS episodes

When watching a CBS episode that I have on DVD, I am asked if I want to watch the next episode (I assume it is already on the DVD but if not I get charged $2.99 for an episode which should be free. How can I stop this. I don't want just anyone who happens to be watching my television to be able to c

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TV sound not matching picture

My tv sound and picture are not matching up? I’ve tried resetting cable box, turning off tv, unplugging everything and nothing works? Any suggestions or magic handshakes?

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Apple TV APP not working on COX

I had problems with Apple TV app and Cox in the past. Then it was working for the past year. Tonight I tried to use it to watch a movie and it is not working. TV message tells me problem with internet. Yet I am able to access Apple TV on my Microsoft surface pro no problems. I had a new up to date c

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Cable bill

So I fell behind due to medical issues and now have to pay extra for making a physical payment in a store so that I get a physical receipt and now I'm being charged $50 for 2 payments which were made in store. This has me VERY heated and having a very negative outlook about Cox Communications. Earli

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