Apple TV APP not working on COX

Hi, 

New cable box should be compatible. box PX022ANM.

I tried everything on your message already...not working...thanks..

 Others may have suggestions that can help.  Another thing we can recommend is to reset the apple plus settings using gear icon>Privacy >Locally Stored Data to clear and cache data.   If you feel that you may need us to look into your account directly.  For assistance, Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.

Hi,

Yes to all my Apple TV subscription was working fine since new box model #XG2V2 was installed by COX tach in my home 1/25/24.

Last night NOY working and I did reset box,etc.

I contacted Cox.help and here is their response: "Box model #XG2V2 I do apologize, this one is not compatible with the app. It has not been compatible since we began this partnership with Apple. I'm so sorry. This is something we can easily correct. Are you able to swap the box at the local Cox store? I will make sure they know to give you a box that is compatible with the app. If you have a smart TV, some of them will also allow streaming much the same. I apologize for this inconvenience."

Everyone needs to know this box WAS WORKING FINE unless COX or APPLE changed settings on the box.

Very frustrating for a positive person who feels all COX personnel need to communicate with each other and their customers about what is the truth. COX you have been helpful , but you all are not offering the same advice.

Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post at Cox.Help@cox.com for further assistance. Thank you!

How do you remove sharing?

Thanks for the update as our issues are similar.  I haven't scheduled the Cox Technician to check cables as I really don't believe cabling is the issue since I checked several Apps and they work and it is only Max, Apple+, and Paramount+ that are working for us.  A similar situation occurred a few years ago and as suggested on another Forum it seemed like a "coding issue" and it did clear up after an update to the Contour Box.  Certainly won't hold my breath; but, I will keep checking for a few days to see if it is fixed before taking any next steps

If you've not cleared the cache in the box, these steps may help: 
-Click on the Contour button on the remote.
-Select the setting icon on the far right lower bottom of the screen to go into the settings
-Arrow down to highlight and select privacy.
-Arrow down and select Locally stored data
-A box will appear on the tv screen asking if you want to clear local storage. Click "OK"
I hope this helps. 

Hi chrisj2,

I have done this and does not fix the Apple tv app. It worked last year but not this time. Please ask your tech team to send code, signal or whatever needed to allow access/ compatibility to Apple TV App on the XG2V2 box. I had access to Apple TV app in the past using this box. Thanks...

We can send a hit to your equipment; however, we will need to do that using your account information. As the forum is not the place, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist you. 

Ok thanks! 

Great news and thanks for sharing. What model cable box are you using? Cox.help advised me my box XG2V2 and the 9865HDC box are not compatible with the Apple TV App. They also explained that "The incompatibility has to do with Apple TV+ and the firmware that runs those two boxes. As apps are updated, sometimes incompatibility occurs after the fact" which makes more sense to me.

The newer WIFI boxes are compatible with the Apple TV APP. I am not ready to change to a WIFI box because my Sony Bravia TV is not smart TV. My Netflix and Prime Apps continue to work fine with my current cable box. For now I will watch Apple TV on another device.

Cox.help was very helpful and I now have an answer to my issue. Not happy and no real solution for me, but they verified what I thought was happening that the firmware on my box no longer supports the updated Apple TV APP. I wanted to share this important information with the Community!

Thanks for sharing.  My boxes are different than yours.  I understand the firmware and software issues and like you, I am not ready to "swap boxes" as a solution as we have many hours of recorded shows stored on the DVR.  Cox should be able to update the firmware and/or software so their boxes continue to allow the applications the Contour box makes available to its customers without having to swap boxes.  I understand the basic Roku stick (and probably others) may allow these applications to play and will be looking into that as an option to have the applications work with our TV outside of Cox.

If thats true, why was it working fine on these boxes last week?

I understand your concern. Although I do not have specifics on this issue, I can tell you that  oftentimes, software incompatibility can occur after updates. I cam also tell you that this is an identified incompatibility and that it has been verified. I know this is not a perfect answer, but I want to ensure I only tell you what I know to be true and I hope it helps. 

So others are being told a new box is needed that the old ones are now incompatible- the tech that came to our house said we didn’t need a new box and left.