New Contributor
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2 Messages
streaming apps on contour
I have been able to connect to Apple TV Plus until this week. I cannot connect now for no reason. Netflix,Prime, Hulu all connect just fine but Apple gives me an error message to check my internet connection. I have unplugged cords, cleared my local data, and refreshed my system but it does not resolve the issue. Unless anyone else can offer a solution, I truly believe it's a cox cable relationship with Apple
*my internet is fine- Cox speed test results 119%
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MichaelJ
Moderator
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1.8K Messages
1 year ago
Hi Scspisak, we are aware of the issue and we are working with Apple toward a resolution. I apologize for the inconvenience. Thank you for your patience
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kfparke
New Contributor
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1 Message
1 year ago
I also have been unable to stream AppleTV within the Contour apps for almost six days now. I get the "something is wrong/no internet connection" message. I have cleared the locally stored data and refreshed the system. I called tech support this morning and their solution is to replace ALL my receivers. This is unacceptable. They also said they would charge me $75.00 for a service call if they came out to swap out the boxes. And from reading about this issue on this forum - I am not sure that will fix the problem even so. Obviously, Cox and Apple need to work this out. If it is a software update with Apple, Cox hasn't quality tested their equipment and software. I understand that 3rd party apps are not Cox's responsibility but if their is a firmware fix - Cox needs to step up!
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