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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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No audio from Denon x4800 when Minibox connected

Hello suddenly my Cable tv sound cannot go through my receiver. Info: LG G4, Denon x4800, Cox Communications Mini Box I have tried: Swapping HDMI cables from cable box to receiverSwapping the coaxial cableSwapping the cable box (the known good box has no sound on this setup and the "bad" box has sou

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90% of my DVR recordings are gone

Contour cloud dvr. All recordings from before mid November have disappeared. Dozens of recordings.

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Swap existing cable boxes with same type

Can I swap out my existing cable boxes with the same type? If so, is there an option to have them shipped to me and provide postage paid boxes to return the existing ones? I know for business users, they do this for internet equipment.

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Cloud DVR Not Working

Over the past few weeks trying to play cloud DVR recordings has been an exercise in futility. Tonight it just says network not available when trying to view recorded programs. Please look at the number of people who are complaining about this! Someone at Cox should be aware this is not user error!

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Cloud DVR

Have ongoing DVR malfunction since the upgrade. Have called numerous times to report issues with DVR and have been basically lied to . Finally was told by representative that it's a nationwide problem and Cox is not going to give any account credits till they figure it out 😕 in other words go pound

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Cable tv

Why does my contour cable go from watching tv to a screen with weather and adds . Almost at the same time almost everyday ? How do i fix this problem to where it dosent happen please

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StartTV program is displaying MetTV (Again)

I had startTV cable channel on and suddenly sometime this afternoon it switched over to MeTV. If I hit the guide I still see titles for the correct shows, however, that’s not what it’s being displayed. Anyone else?

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TCM (San Diego 058) Image Messed Up

Since around early December 2024, TCM (san diego 058) has had a completely unwatchable picture...though the sound is ok. It is severely distorted, pixelated, etc. Only that channel appears to have an issue. Tried "hard" reset (several times), and again with online tech support. Nothing fixes it, ind

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Terrible service

Everyday I have to reboot my system at least 6to 10 times a day for the last 8 months. I pay you $450 per month, i deserve better service than I'm getting from you.you threaten me always to shut off my service. FIX MY SERVICE AND QUIT MAKING EXCUSES

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Disappearing Cloud DVR recordings.

I started a chat with an agent because we were having problems watching a recording of Jeopardy. The recording stopped and skipped, displaying the message, "Fast forward not available for this program." During the chat, the recording disappeared from my recorded list. After 2 agents and 3 hours of t

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