New Contributor
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2 Messages
Disappearing Cloud DVR recordings.
I started a chat with an agent because we were having problems watching a recording of Jeopardy. The recording stopped and skipped, displaying the message, "Fast forward not available for this program." During the chat, the recording disappeared from my recorded list. After 2 agents and 3 hours of troubleshooting, the second agent opened a ticket. The scheduled recording of last night's Jeopardy program is not on my recorded list this morning.
ChrisJ2
Moderator
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500 Messages
8 months ago
Hi, there. I sincerely apologize for the issues with your DVR service and I want to help. The issues you describe are a known issue with out DVR service and we are actively investigating this. I know you expect your service to work and we want that, as well. I do sincerely apologize for the inconvenience. Though I do not have an estimated time of repair. rest assured we're diligently working on this and I appreciate your patience with us.
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