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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Picture freezes

Why does the picture freeze on my DVR recordings? Is it because the weather is turning colder and Cox equipment is being affected? Pressing stop and then start sometimes moves the recording ahead past the problem. Usually, it goes to a message stating it appears I have completed watching the program

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RDK-03033

I’ve been getting this error code every single day, multiple times a day for the past month and it’s really annoying. I’ve checked connections, reset my modem, reset my router many many many times but the TV and internet still go off for no reason. Is it just a matter of returning the equipment and

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Delete on demand shows

Can delete normal recordings, but if I watch a show “on demand”it will not leave my list, contour app has changed recently

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Whose responsibility it is to replace the cable?

We’re in Hillcrest and Cox has been out and they say that the cable has been damaged between their box and my wall. Which of course runs through the walls. Has anyone had any experience with Cox and their association to figure out whose responsibility it is to replace the cable?

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Is this a typical COX chat?

It's now 2:25 and absolutely zero solution. Cutting the cord in 2025

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Contour box reset

Have a code XRE-03121. I’ve tried everything I know on my side. To try to reset.

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Oops...Unfortunately this feature is not working.

...our engineers are hard at work to resolve this issue. Anyone else seeing this message on cox cable only? Other streaming services are working, but can't see local channels and cable channels. only hear the audio for the channels and this message stays on the screen. Prime, Netflix, Tubi, Hulu, al

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Audio disruption

I am new to the area and this is the first rain we have had since arriving. Is this normal that the audio in my TV becomes intermittent or non-existent on some channels because it’s wet? This is ridiculous it seems FOX is worse than others.

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Long time member

Over 20 years with Cox and the last 12 months have been a continual PIA. No service, partial service, intermediate service, frozen picture service, garbled sound service…..need I go on. For over 10 hours straight today my App tells me there is no problem in my area…Just wish my TV could get that mes

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06410 not working

Cox internet not working

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