New Contributor III
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21 Messages
90% of my DVR recordings are gone
Contour cloud dvr. All recordings from before mid November have disappeared. Dozens of recordings.
New Contributor III
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21 Messages
Contour cloud dvr. All recordings from before mid November have disappeared. Dozens of recordings.
WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
8 months ago
Cox switched to a different Cloud TV system and migrated all recent recording over to hardware on Comcast's network. All recording made before August 11 were deleted. You should have gotten a email and/or a notice on your bill. See here. There have also been reports of issues of some recordings made after that date having some issues too. I think it's a known issue being worked on but feel free to contact Cox to confirm.
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