Online recorded programs not playing.

I had a similar problem last night (Monday 12/16/2024). I recorded the two Monday night football games but had trouble when trying to watch. They kept freezing and then kicking me out of the recording. Both games. I decided to reboot the DVR box in the hope it would fix the problem but surprise, after it rebooted one of the games disappeared. So I tried to watch the other and freezing still happened. And then that game disappeared as well. I also noticed a baking show that was recording yesterday also vanished. The baking show was a series and there were like 9 recorded shows for the last 9 weeks. Guess what? ALL of the baking shows vanished. Not just the one recorded last night. Terrible. So basically all shows recorded on 12/17/2024 (plus the older baking shows) last night disappeared. And they do not show under the deleted shows section. I think COX was doing something in the Cloud during that time. I tried recording a replay of the football game much later and that worked. I was hoping that today everything recorded yesterday would reappear but alas, no. BTW all of the shows recorded before 12/16/2024) are still there. So only 12/16 recording disappeared. Again, minus the  older baking shows. 

Hi marcfryetv,

I apologize that you have been having trouble playing recorded content. Did the one eps disappear, or the series? Please feel free to email us at cox.help@cox.com so we can investigate further.

Thank you. 

Similar issues here - no problems until today. Recordings show up in the list, but when I go to play it kicks me out & offers to delete the programs I haven’t even watched. Very frustrating. Has anyone figured this out yet…?!?!?!?

Mine is doing the same thing. When I called today the lady I spoke with admitted that they messed up the recent update and now everything is glitchy and they're working on it. It is very frustrating.That I can't watch the shows I've recorded.

I was losing sound the last couple of days so I thought it was my Cloud box  I exchanged it at a Cox store and got a new one tonight.   Now none of our recorded programs will play.  They all say they have been watched and only give the option to delete or not delete.  There is one program that started recording a few minutes ago and when I try to watch it, it plays for about two minutes, freezes, then says it has been watched and wants to delete it.   Based on the comments here, it must be a system wide Cox problem.

Same issue here. Get the XRE error code with multiple recordings. Cloud recordings service is terrible and Cox has no answers as usual.

Same thing…..

Same thing here as well…. Cox, what’s the solution???

Same issues here. When I called earlier today they said they recently updated and now everything is screwed up. Supposedly they're working on it, but it is extremely frustrating. 

Contacted cox - say I can watch programs on tablet - I cannot, even if I could I don’t want to. Say that it’s likely my equipment ….doesn’t seem like it is from this thread. Cox should be automatically refunding all of us…

Same here and not new.  Moderators, stop asking for account info.  This is a cloud network problem that you are aware of.  In my case I've opened tickets since mid November with no clear action or plan other than to confirm they're aware of the issue.  Keep calling them to push for escalation.