Live and cloud recorded video low quality

Hello Tyoder325, I apologize that you are still having issues with your signal and getting those channels changed. We truly value you as a customer. I want to help see if we can't figure out a solution. If you would like send me an email at cox.help@cox.com with your full name and address I would love to take a look at which equipment you have and see what we can figure out. Thank you

FYI Cox is transitioning to a new cloud TV system on 12/11/24 All recordings will be lost with the transition. They are moving the cloud DVR hardware over onto Comcast's system, whom they already license the backend software from. See here and here for more info. Hopefully the new system will perform better. Won't help with a local wifi interference issue though. That is the crappy xfi system that they also rent from Comcast. 

I will make the same suggestion i make everywhere, switch to a streaming TV service like YTTV. There are many options out there. Cable broadcast TV is dying, if not already dead. Between ISP wanting to switch from QAM to IPTV, lack of support for CC(which means no 3rd party DVRs), and the slow roll out of fiber(which required RFoG for QAM/coaxial signal), the writing is on the wall. Some ISP like Frontier have even stopped providing new customers with TV service all together and just resell YTTV.

Are you using a wireless TV box or one connected with coax? If coax on the XG2, you are not the only one. See here.

Hi.

Thank you for being a part of the Cox family.  I'm sorry you are experiencing issues with your recordings. I'd like to take a look at this issue further.  Please email your full name and complete address to Cox.help@cox.com.

I have been having the same issue for over a week. On my second trouble ticket with a tech scheduled Tuesday. DVR sports are unwatchable. Every time you FF / Rewind it jumps back to looking worse than low definition and highly pixelated. After about 20 seconds, it snaps back in sync and clear. Every time. Unwatchable. I have been an At Home then Cox customer for 25 years but am ready to jump to ATT. LaToyaW sent you an email.

Hello everyone. 

I just wanted to step in here and let you all know that we are aware of an issue with DVR playback impacting some customers, where after fast forwarding, the resumed content is blurry for a brief period before returning to normal. Some customers are also seeing reduced quality on recordings, or playback errors (including error XRE-06014). Fix agents have been engaged, have isolated the cause and are working to address performance issues. At this time, we do not have a timeline or estimated time of repair available, but please know this is a priority, and we look forward to returning to you the service I know we all depend on. 

For any issues where your live TV is impacted in any way, or issues outside of what I described with playback of recordings please email us at cox.help@cox.com

Just to be more specific, our live video is also affected. It randomly gets worse and better. I did a test with a recorded show that has consistently played poorly on our TV playback and instead watched it on my PC through the Cox TV link. The video was pristine. The same for live video. So it feels like it is the receivers that are experiencing the poor quality issues. Our internet signal is excellent so I guess that is why when accessing video online it is not affected. BTW we have the SCXI13AEI-Cox receivers.

I understand, and thank you for the updated information. Despite the known issue, you might want to try clearing the cache on your cable box. Here are some steps that might help.

-Click on the Contour button on the remote.

-Select the setting icon on the far right lower bottom of the screen to go into the settings

-Arrow down to highlight and select privacy.

-Arrow down and select Locally stored data

-A box will appear on the tv screen asking if you want to clear local storage. Click "OK"

Let us know if that is effectual and thank you, again for your patience.