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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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mini box

I have whole house contour dvr and have 3 mini boxes can I get one more for another room

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Contour Stream Player recording playback issues

I want my old dvr back. This new stream player that stores in the cloud has terrible playback issues. All recordings just stop intermittently and I have to exit and re-enter the dvr recordings to resume. It happens about 6-8 times on an hour long program. The tech support agent I spoke to just kept

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sound out of sync with picture

We have a DVR and the sound is out of sync with the picture we are watching.

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What is the excuse for premium price and substandard service

Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and gett

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Recorded programs are the worst ever

Recorded programs on Contour 2 pixelates, audio drops and records programs freeze.

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ACC Network

When will COX add the ACC network? Will it be after everyone leaves for another provider?

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Daily Update Time feature

Can the Daily Update Time feature on a Contour minibox expectantly turn on my 20 year old Samsung TV like an alarm clock at 4AM. The TV is plugged info a separate wall outlet so it must be getting some signal from the minibox? It never happened in 6 years since my installation and just started a few

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Fast forward, then Play

After I record a program, then playback and go fast forward x6, I see what I want to watch, hit play and it starts playing several seconds ahead. I believe it should back up 4-5 seconds, so I can watch want I want.

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When will we get a channel for OANN?

Is this ever going to happen?

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Broadcast Surcharge

In San Diego County notice of a 33% in the "Broadcast Surcharge" just showed up on my bill. I believe customer's should be able to see which local broadcaster have retransmission agreements with COX and what, if anything, COX is being charged by those broadcasters and what, if any, increase there ha

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