Why Does Screen Save Not Work

How do you do this? I thought that we did not have that option. When I look at the options it does not say anything about shutting it off or turning it off completely.

thanks

Tracy

Tracy

You can find the instructions at https://www.cox.com/residential/support/contour-and-power-save-mode.html Once the setting is updated, you may want to restart your cable box if it still shuts down. Thank you.
-Raquel

Sorry- this does not work, mine had the power saver button already off and it still shuts off after 2 or 3 hours and puts it into screensaver mode- this may be a glitch of some sort but it certainly never stays on past the 3 hour mark. Even with the screensaver set to 5 hours.  Honestly this is not surprising- being that your cable “boxes” have such an antiquated user interface compared to other dish or cable companies the idea that we are unable to disable the screensaver is not surprising. I love your channel lineup, but honestly the user interface on this equipment is so bad I wonder sometimes if I should just find another service. 

Hi Tracy, I am sorry this did not help. Please send us an email to Cox.Help@Cox.Com with your address and a link to this forum, so we review your account. 
-Shariel

Thank you for getting this started. I too am over the top frustrated with not being able to turn Power Saver OFF! It disrupts my sleep, disrupts my day and disrupts my life. I literally want to throw the remote at my TV every time it asks me if I am still watching - how did it become your business to know if I am still watching my TV in my home??????????!!!!!!!!!! I have made 2 calls filing a complaint. My call today I was able to get a mailing address to file a complaint and I see there is an email address now. I am hoping if enough of Cox customers will file a complaint they will change this and we won't have to see their ads. 

The mailing address is - Cox Cable/Residential, 6205 Peachtree Dunwoody Road, Atlanta, GA xxxx.