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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Since Tuesday, April 11, 2023 when Cox was working in the Smithfield RI area several channels are now scrambling a little /pixelating every few minutes. Technician came on Thursday April 13, but still having the issue. Anyone else?

Since Tuesday, April 11, 2023 when Cox was working in the Smithfield RI area several channels are now scrambling a little /pixelating every few minutes. Technician came on Thursday April 13, but still having the issue. Anyone else?

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Can you mix wired and wireless contour boxes?

I would like to add a tv to my existing service. My other boxes are all wired. My new location does not have access to a cable outlet. Can I add a wireless contour box? Chat has led me to believe that I cannot and will need to swap out all my boxes and internet modem/router to wireless only. Is this

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On Demand technical difficulties?

What is going on with VOD? I’m getting a “technical difficulties” error message, and 2 weeks ago the entire cable/internet was down all night I couldn’t even stream.

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Remote not responding since pairing w/speaker

XR15 contour remote, LG tv. Just bought a Bose tv speaker and all went well with the setup- optical cable. After the setup so that contour remote can control the speaker, we can no longer power on/off, or choose source with the contour remote. Any ideas to fix?

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Contour saved recording reverts back to start when fast forward

Contour cloud saved recording reverts back to start when fast forward. This is very frustrating and not at all customer-friendly. Poor customer experience.

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How long to fix issue that has been referred to ‘Maintenance’?

So I have been unable to get OnDemand for nearly 2 weeks now. Tech came on Monday (4/10) and told me that a portion of my signal is ‘missing’ (as if someone put a choke on the line to not pass the specific frequencies in question). The tech said he had to refer this to ‘Maintenance’ (the people with

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Is anyone having trouble with Paramount?

I have been having trouble getting Paramount for the last three months. When I contact Paramount they say .they are working on it. Do I just cancel it?

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Cable box to HP monitor

I'm trying to hook up my basic cable mini box with my HP monitor with HDMI cable but not getting anything please help with

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2023 Contour HDMI audio level

Just got a new 2023 Contour STB to replace the failed 12 month old Contour STB (old unit had a clock, record LED & power button). The new unit has a much lower HDMI audio level than the old and other HDMI signals. None of the audio setup options change the level.

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