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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Issues with Sound cutting out for a couple seconds.

Hello, I have contacted support, had technicians out to the house, but the issue persists. Tech said that there was a problem in the neighborhood, but nothing has been done about it. Tired of waiting on the phone, or worse, with chat. Can anyone give a timeline when the "problem in the neighborhood"

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Contour loses Focus

Contour loses focus I first noticed it early in November while watching sports competitions. It was like the camera taking a second to focus. But it also happens to the text overlay which is not part of the camera focus. Checking father, it's also in news and entertainment shows which are not as dis

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Sound Cutting Out

I am a long time customer and have been experiencing an issue where the sound (not video) drops out for a second at a time. This happens every 5 minutes or so. It happens in both my main room and bedroom. Each have their own cable box. The master is in the main room and the smaller box is in the bed

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To be announced

My guide has to be announced on every channel. Help!

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Commercials

Please stop cutting feeds early to local commercials. Even on Spanish channels it cuts from one commercial, displays it for literally a fraction of a second and cuts to something in English. And I’m asking this local commercial ** to stop permanently because I’m tired of f—-ing political ads saying

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Cox store didn't honor new contract rate they gave me

My two-year Cox contract expired this month. Prior to it expiring I went to my local Cox store to understand what type of a rate I would be offered for my next contract. I worked with the gentleman named David Cardenas in the Rancho Santa Margarita Cox store in California. We had a long discussion a

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Network Interruption

Living in the 89011 zip code, Cox network for TV has been offline since 9 pm last night. Every estimate as to when the problem would be resolved has been pushed back and now the Cox app says that they hope to have it resolved but no estimate? What has happened that the system is down for so long?

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Does the clock work?

Just received a new/rerufbished replacement for my older Contour box that was permantly stuck in the boot mode, however, upon sitting down to enjoy my new, working box, I noticed that the majority of the lights in the clock display are Not working, even after playing with the brightness. Is this nor

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Replacing old television.

We are replacing our television. What do I need to do to sell the old one? Will recorded shows be available on the new TV?

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Automatic screensaver is a nuisance

Your automatic screensaver is a hindrance. I need my tv to be on for 12 hours at a time, however the screensaver comes on automatically after 4 hours. I am at my witt's end about this. Why doesn't Cox allow subscribers to have the ootion of having their tv screen on all of the time? Surely I can't b

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