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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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H&I Channel 81 in Tucson, AZ. Audio loss and sometimes video freeze

While watching Star Trek (all of them), audio drops out completely at random points (usually after a commercial). Sometimes tuning away and back will fix temporarily but not always. Sometimes audio drop is accompanied by video freezing, but not always. Channel works fine using antenna, so problem ha

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Why does Cox not offer OANN

Why is Cox not offering the OANN channel to it's customers;.

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Horrible remote control design.

The remote design is horrible. That is all. No need to respond.

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Lost mini box

We moved and need to discontinue service at our old house, but have a mini box on our account that we’ve lost…. Is there a charge for the missing equipment to close out the account?

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Please add OANN

Any reason why not? We pay a pretty penny for Cox and, given that there are customer requests for the last few years - what is Cox’s position? Is there an issue with cost or something?

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Changing Guide font size

Is there a way on the latest contour to be able to increase or zoom the size of the guide? Or change the color? Particularly to enlarge.

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No sound via HDMI.

Not a Cox issue but having a problem and wondering if anyone has any ideas. I am trying to play DVD and Blu-ray on my Samsung TV(UN43NU6900) and while I can get picture, I can't get any sound. I tried both a Sony Blu-ray player and a PS3 hooked up to HDMI. I tried both HDMI ports on the TV. I tried

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Contour deleting shows

My Contour box seems to delete shows that I recorded randomly. At least three or four times I went to watch a show that I had recorded, and it was suddenly gone.

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Contour App -- missing ad free filter for movies

I noticed that they (cox) have recently updated the Contour App on my Android phone (as well for the iPhone), and I can't seem to find anymore the option to select movies that are ad-free for me. Anyone? I can still see this option available for the Contour 2 Box/HDR, but not the app for my phones.

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Youtube/Amazon Prime freezing and closing out.

While watching some of the third party apps (youtube, Amazon Prime) on Cox, the channel randomly freezes and closes out. Or i get an error message saying check incoming connections. Sometimes it just defaults back to the channel. Other times it ends up rebooting. Its a pain having to stop and reset

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