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Welcome to the TV Support Forum
Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s
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daily outages
I was able to get $50 worth of credit because of 6 outages this past month for my TV/Internet. Since then I have had my TV/Internet go out daily. The lady I chatted with told me they were doing some Line work. This is getting ridiculous. What in the world Is going on with Cox, It didn’t used to happ
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Unplanned Outages Every Day for hours!
I live in Gretna, Louisiana and every day for over a month we’ve been having these “unplanned outages” with no warning or updates as to when services will be restored. I’ve talked to multiple people and the employees seem to know less than the customers. My services are still down! Cox is not transp
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25 dollar 2 months after I paid my final bill
I stopped service on February 25. I paid my final balance in April and my balance was zero at that point. Couple months later I get bill for 25 dollars. I called to ask what fee is for , only to get different explanation. At the end of call I told them that I called and paid my final balance in Apri
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Why are my boxes cutting out or receiver rebooting on its own?
For two weeks, either the Contour receiver reboots or one of the Contour boxes cuts out w/a msg "Sorry, there seems to be a problem". I swapped out one of the boxes in my bedroom today to see if that helped, but the receiver in the living room rebooted itself again later in the evening so it wasn't
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Issues with 3rd party TV apps
Specific apps persistently freeze, buffer and drop out. Amazon Prime, paramount plus, Disney plus, Hulu and YouTube have all had this problem. Happens every day 10 to 20 times during a show.
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System error
System error Xre xxxx nothing working and help from customer service has no clue and doesn’t understand
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TV5Monde is unwatchable yet again
Please correct your system issue that is causing breakup of video and audio on channel 517. TV5Monde is the only reason we still use Cox. The most likely cause, in my opinion as N electronics engineer, is a bandwidth issue on a satellite link due to equipment failure or antenna misalignment. Please
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Issue with signal on Channel 516 TV5MONDE
For the last several days video and audio have been breaking up on channel 516, TV5MONDE. All other channels checked are fine. The issue is most likely with bandwidth on the uplink or downlink in the communications channel between TV5MONDE and the Cox infrastructure. Pursuing the issue through the c
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Sham Programming
Loss of Programming Dropping Create channel from line-up is scam. You should adjust my bill. With all the **** programming you provide dropping a watchable channel is another reason I won’t be signing on after my time is up .
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Me tv
Why did you take away me TV and put on some useless meaningless channel? Ring back Perry Mason, Alfred Hitchcock, Twilight Zone and Svengoolie!!!!!
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