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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Add Fox One to the Xumo box?

I recently started subscribing to Fox One and ESPN's streaming services, and while ESPN's is available on my Xumo box, Fox One is not. I realize that it is a new service, but are there any plans to add it in the near future?

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Ms.Anne Showalter

Needing to get cable service back

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What are Cox's options for preempted programming?

Do Cox’s agreements with local stations and/or their network providers that carry a particular network feed grant the local stations and/or network providers with exclusive rights to a designated Cox channel? Or does Cox retain the right to switch to a different local station with a different networ

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HBO MAX freezing

Is anyone else having issues watching HBO MAX through the Contour STB app with constant freezing and stalling? I subscribe to two other streaming services (Netflix & Tubi) which do not have this problem; it's constant with HBO MAX.

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Worst service ever

My service has been out 2 full days. This is unacceptable. The service has been deficient since day one. If my service is not restored in a couple of hours, I will cancel service and withhold payment. This is no way to treat well paying customers

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Manually Stop a Recording?

I wanted to record only PART of a movie but once I hit record, I can't figure out how to stop the recording and save part I wanted recorded It seems the DVR is going to record the whole movie to the end even tho I want to stop the recording earlier Is there a way to start a one-time recording and TH

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Guide

Why is there no option to see subscribed channels only in the guide? It’s so simple and logical, maybe that’s it? Are you trying to make customers see what they don’t get in order to try to upsell? My elderly father can’t remember to filter and is always asking why he can’t see whatever channel. Ver

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Premium Channels Gone

So I am still on regular cable, but noticed last week that several of the premium channels have disappeared like HBO Family channel and a few others. Wonder if anyone knows why or what is going on?

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New contour box has degraded pause functionality

We had a technician come out recently because our cable and internet went down, and he told us we could upgrade to a smaller wireless box that would have the same functionality. Unfortunately the new box has inferior pause functionality- we can only pause live tv for about 25 minutes before it start

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Billing practices

Cox continues to raise subscription costs almost monthly but they never adjust billing downward when they discontinue content (like recent elimination of many HBO/Max channels) or for their constant outages

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