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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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TV Box options for Cloud DVR

I currently have Cox Internet with the Panoramic Gateway and Cloud DVR service. I use an XG2 as my TV box, and it has always been horribly slow to interact with. I don't use it that much, and lately, when I switch to it on my TV, it is sometimes coming up with a black screen, and I have to reboot it

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no signal for certain channels

A small number of channels are not watchable on any of my cable boxes; the channels are 3,17,19,76 and 300. This has been happening intermittently for a number of years. Cox technicians have been at my house to troubleshoot: they check the signal strength at the telephone pole (where the cable branc

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DVR Recordings

For the 3rd time in 7 months we lost all recordings. The cloud was supposed to be way better - I say it is not. I'll either go back to hard wired or change to Directv. Cox has told me a couple times this never happens and we would get recordings back. NOT TRUE

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TV Service Interruption

We have had the TV package using the Contour box for five years now. We have had issues with TV channel reception for over a year. When watching a TV channel (not streaming service) the picture will often freeze for a second, than reset. Or the sound will go out, the screen freezes, and then either

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Spotty TV

Our TV has become unwatchable. It freezes up, becomes blurry, and loses sound. We’re paying close to $200 per month for this.

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ANOTHER price hike?

I’ve always been able to get a promotion of around $220 or less. Now the best promotion is $237. I spent almost an hour on hold waiting and the person I finally spoke with kept putting me on hold without saying “can I put you on hold to check that.” When I asked her what my price would be for just i

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Cox Corporation of greed

What is Cox mobile internet TV? It's a corporation of greed, while senior citizens and regular folks get poorer cuz of cox, cox corporation gets richer and they called us Cox family and if this is how you treat your family I don't wan't no part of your family because family should not do that to fam

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Ridiculous price increase

Hello Cox internet and cable, I'm going to be civil about this, I only been a cost customer for about 3 months and already you increased the bill by over $15 I am not happy like most of the people who use Cox. I am a senior citizen with a fixed income and this is not fair to the senior community I w

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How to: Access Samsung TV settings with a Cox remote

If you have a Samsung Smart TV, you can access your TV settings with the Contour/Cox TV remote. Using the Cox remote, press the TV device button, then the CC button. A Samsung Accessibility Shortcuts menu will be displayed. Press right arrow and select Close to return to normal television or press E

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Even this is bogus

Cox cable sucks. No real customer service. No follow up. Three days now and all I get is a run around. Really pissed. No tv no Internet no nothing. My dear demented old man is losing it cuz he can't watch his shows. Cox...you suck!!!

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