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Welcome to the TV Support Forum
Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s
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Replaced WiFi Contour DVR error 403
Replaced Contour wired box with a WiFi wireless connection. All channels received but can’t set DVR to record. Receive notification that a DVR subscription is required to record. This was not an issue with previous Contour (wired version). Also if trying to setup a DVR record using Cox app I receive
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CNN
Is cnn currently unavailable in the fort smith area? If so. When do you expect it back on line
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Cloud DVR Service Sucks
I spend almost $400/mo for Cox. They assured me the cloud service would not have the same lost recording, freezing, disappearing channel issues. But nothing works.
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Cox consider this your Notice of Billing Dispute, Wrongful Disconnections, and Intent to Escalate
since i keep getting stonewalled by front end csr, chat agents and so called Loyalty Dept. Re: Account Number: 001-XXXXXXXX6950 Phone Number: XXX-XXX-8407 Last Name: Tunney Zip Code: 85021 This letter serves as formal notice regarding billing errors, illegitimate fees, and wrongful service disconnec
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Wrong channels for Providence Forge
Hello, I live in Providence Forge, Virginia/New Kent County, VA xxxx. The area is considered part of central Virginia/Richmond area. However, for nearly 2 weeks channels for the Hampton Roads area (Norfolk, Chesapeake, Virginia Beach, Portsmouth, Suffolk, Newport News And Hampton) of Virginia are sh
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daily outages
I was able to get $50 worth of credit because of 6 outages this past month for my TV/Internet. Since then I have had my TV/Internet go out daily. The lady I chatted with told me they were doing some Line work. This is getting ridiculous. What in the world Is going on with Cox, It didn’t used to happ
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Unplanned Outages Every Day for hours!
I live in Gretna, Louisiana and every day for over a month we’ve been having these “unplanned outages” with no warning or updates as to when services will be restored. I’ve talked to multiple people and the employees seem to know less than the customers. My services are still down! Cox is not transp
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25 dollar 2 months after I paid my final bill
I stopped service on February 25. I paid my final balance in April and my balance was zero at that point. Couple months later I get bill for 25 dollars. I called to ask what fee is for , only to get different explanation. At the end of call I told them that I called and paid my final balance in Apri
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Why are my boxes cutting out or receiver rebooting on its own?
For two weeks, either the Contour receiver reboots or one of the Contour boxes cuts out w/a msg "Sorry, there seems to be a problem". I swapped out one of the boxes in my bedroom today to see if that helped, but the receiver in the living room rebooted itself again later in the evening so it wasn't
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