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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Hdmi

My HDMI1 port no longer says contour and I no longer get regular tv channels the port says stbrefx design. How to solve?

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OUT AGAiN IN JENKS

Cable is out again on south elm and jinx.For the fourth time in two weeks, and this is getting to be completely ridiculous

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What's with the Back To Zero Problem?

I've seen multiple other people complain about this issue, so I know this isn't on my end. It's a problem so frustrating that if I throw my remote through my TV, you're buying me a new TV for not having fixed a known issue! I have a cloud-based DVR box. The new one without a clock. Here's the proble

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DVR issues -- Cox system deletes recordings and resets DVR boxes -- no chance of recovering recordings

At this point, after four months of dealing with Cox on extreme DVR issues, I have come to realize after being a customer between 25 and 30 years that Cox has the WORST customer service and technical service I have ever experienced in my lifetime. On April 25 of this year, my wife and I moved from o

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Freezing

I have to reset my boxes once a day to stop the freezing. Is this normal? This is why I left direct tv. Will leave cox real quick

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Cable Signal Problem

Have not had TV channels since October 23rd when a Cox technician came by without an appointment to say that there was a problem with our TV signal strength (too strong). He came in to our house and disconnected a supposed “signal booster” that was connected to our equipment (we had not installed it

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Outage 10/15/25

cable and internet out all day. Keep getting pushed back longer and longer. need and update but the phone systems and chat hang up on me.

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purchased movies

My husband recently passed away. I needed to change account into my name. This involved closing his account, turning in the equipment, and opening a new account. I was told, if I left account in husband's name, they could close my account and even charge me with fraud. I asked about the movies we ha

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Why Does Screen Save Not Work

I have the screen saver in all of our rooms set to come on after 5 hours, but we have noticed that it will still come on only after 2 hours- it is really annoying. We have it on in the background or for our pets while we are out and even when we are only gone for a couple of hours by the time we get

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How to have Cox install new cable outlet

I need to have a Cox install a new cable outlet in my home. I already have service, I am just setting up a new area that needs its own cable access to our Cox services. How do I get that set up with Cox? Thank you.

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