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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Nightly Reboot

For the last 3 days I’ve come home in the mornings and my cable is not on. The box reads error and this has been having lately. When the nightly reboots happen it never comes back on. I have to constantly log onto the app and reset the equipment which never works. I then have unplug it and the suppo

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Cox - Do Better!!

You need to be better. My cable bill keeps going up and up and up and the service (on technical side) is worse and worse and worse. Getting the digital box was a learning curve and I hate it. You can’t pause and rewind for as long. You can’t switch between channels and rewind (unless you record ever

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Intermittent disruption TV

Tv disruptions nightly several times each night annoying & ready to find different carrier.

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Intermittent distortion on DVR recordings

DVR recordings randomly pixelate and audio distorts, then recover. Happens on multiple recordings across different channels, and on same spots on playback so apparently captured during recording. Glitch is in the same place on replay. Have restarted cable box and rebooted modem. Never occurs on non-

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Bill

I explain to agent I can make a payment on Friday may the 1st

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Cable box remotes

Replaced my 2 mini boxes and the new remotes are inferior to the old ones. After using the new remotes we found the buttons hard to use especially for my wife with arthritis. Fortunately I kept the old remotes and after working with customer service got them reactivated. Cox clearly needs to provide

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Atlanta news

Just wondering why WSB Atlanta news was taken off channel 13. Now we get nothing on that channel. We liked watching their news programs.

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T.V. Bundles

Been a customers for 25+ years. First time in all these years I was not offered ANY kind of bundle. The only "OFFER" was to switch my phone plan to there's Not just once but multiple times. Ended up dropping all T.V. services except HBO, and keeping internet. Bill is still $275/month. Much disappoin

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Accepted Solution

Incomplete DVR playback

DVR playbacks occasionally don’t complete. The recorded playback stops playing and returns to a previous recorded block to play again. This continues and program never finished. I suspect the issue with the Contur DVR.

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TV Picture on repeat-Frozen in the afternoon only

This issue start last week. The channel gets on repeat the last 10 seconds or the picture is frozen but this happens only in the afternoons. Other channels and guide are not available and this issue will not matter which channel are you watching. I did change the box and channels. There are no other

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