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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Channels Not Coming On

Starting a few days ago, Cox channels 593 and 594 are not coming on. Using the Contour box, I get a message that "There seems to be a problem..." and then XRE xxxx, Just says to check connections and try later. Customer support has been no help. Just the standard reboot and then arrange for a tech v

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TV issues

I have only had Cox TV services for two weeks. I have two receivers one in the living room and one in the bedroom. I keep losing connection with the receiver in the bedroom several times a day. This has happened every day since it was installed.

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Wireless 4K Contour

When I switch to a 4K channel and then to a non-4K channel, the color is messed up. I have to reset the box to get the color back to normal. How can this be fixed?

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Poor customer service by Dopathi B.

I am having trouble with only one channel channel 58 Comedy Central. It is digitized and unwatchable much of the time. I was asked to provide the serial number of the modem so they could restart the modem. I told him I could not do that. They responded with the location of the serial number. To whic

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Contact us

What phone number can we use for tech support?

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Constant Outages

It seems that practically every day there’s some kind of outage. We can’t seem to watch a single show or movie all the way through without the cable and internet going out. Today it rebooted our box then gave us a message saying to tighten our cable connections. Like I loosened them while watching t

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Terrible reception every evening

Every single evening my TV becomes unresponsive. The guide won’t come up. The channel won’t change. Nothing is responsive. The TV screen freezes constantly. This is the worst cable I have ever had and the worst customer support. The app is useless. I have restarted my system nothing seems to help. W

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Timers Settings Are Set to On Time but They Start 1 Minute Early and Stop One Minute Late

I have all of my timers set to start/stop on time but some start 1 minute early, 1 minute late or both. The only solution I have found is a 5 year old post that suggest to turn off "padding" in general preferences. There is no option to do so. Any suggestion on how to fix this?

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Wireless or what?

Is model number PXDOANI wireless or does it have to be connected to a cable outlet from the wall as well as to the back of tv? I specifically ordered and pd a high deposit for a wireless box. Reason being I have no cable outlets downstairs. I have panoramic wifi running upstairs and was told wireles

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