Visitor
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1 Message
Have to unplug basic box several times a day to get any TV service
This last few months, I have had to unplug/replug my cable TV basic box several times a week to get service; this week it is several times a day.
Visitor
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1 Message
This last few months, I have had to unplug/replug my cable TV basic box several times a week to get service; this week it is several times a day.
MariaL
Moderator
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769 Messages
9 hours ago
Hi meeouw,
I sincerely apologize for the trouble with your basic box. I understand how frustrating it is to unplug your box several times a day, and I want to get to the bottom of this for you. Please check the coaxial connection between the box and the wall to ensure all connection points are finger-tight and undamaged. Is there a splitter in your connection? Does the box have a green, red, or no light? Is there an error code or message on the screen?
-Maria
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