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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Apps won't play videos after setting up replacemnt DVR box

Recently replaced my DVR box. I have signed into Prime but videos will not play. "Something is wrong" is the only feedback I get. Any ideas?

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Cable box issues

I’m having issues with my cable box and was told we would have to go to the store to get it switched out for a new one. Is there any way I wouldn’t have to go to the store to get it switched?

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Receiver time

My receiver times are off by one minute. Every time I record a program I have to adjust the end time one minute late or I'll miss the end of the program. How do I fix this?

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Pairing Hisense Fire TV

After trying over 30 codes the key was using the proper Hisense Fire TV brand. There were 4 different ones.

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cox contour2 unable to tune to channel, exit xre-00021 Error.

The last 2 nights at supper time I have been getting this error unable to tune to channel-hit exit xre-00021. on 2 boxes but not the main box. It fixes after rebooting, but why is this happening. We just had are last issue worked on with the remote not responding which has been fine in the last week

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OUTAGE EFFECTING DVR

I have had an outage of TV/Phone/Internet just about all day long today. You'd think this would be the perfect time for me to catch up on The Walking Dead episodes I have recorded but you'd think wrong. I cannot watch any recorded shows because of the outage. Apparently, this is an issue that has be

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Remote DVR recording set up?

Is it no longer possible to use a web page or iPhone app to schedule a program to record to the in-home DVR when out of the home? This used to be possible, but I see no way to do it anymore in the Contour app or web interface. I find some posts that say it's possible, but they are all several years

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Can not view movies to rent or buy

My on demand only shows free movies. I cannot see movies to rent or buy even when I do a search for them. I tried rebooting the system and that did not work. I also chatted with a representative who suggested I order movies one at a time by calling a number. I don’t want to do that. I want to view t

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how do I watch tv online?

I read that even if our cable goes out during this hurricane, that there is still a way to access many channels, including the Weather Channel, online? How do I access that?

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