I have no service

My service went out last night in this area as of today I still have no service. I have called three times. It has been disconnected twice. I was able to talk to a representative once she was very rude. She hung up on me. Spectrum has been the worst thing in the world. I am 75 years old disabled unable to get out and now I have no TV service they don’t call you back after the phone getting disconnected and it’s not on my end with a manager or someone please call back a senior citizen  and a paying customer