Visitor
•
1 Message
Cox removed service that was not supposed to be removed.
Last week I changed my landline to a mobile phone. My services were to stay the same. Internet, Contour and a minibox. Sun, the TV with the minibox, cable stopped working. I called tech support. They sent out a tech today. The tech informs me the box was taken off the account. So I called them. First call while on hold, hung up on. Second call, I spoke to a woman and as we are finishing, hung up on. I call back cuz these people can't call you if you get disconnected for some dumb reason. After 30 mins on hold, I get hung up on.
Worst service ever. IDK if its cuz you are merging with Spectrum or what, but today has been one giant stressful day. And its all for no reason. Its cuz Cox / Spectrum changed my service that I did not tell them to. IDK what to do now since apparently you can't speak to no one there. I spend way too much money with this company for this nonsense.

DorisM
Moderator
•
180 Messages
11 hours ago
To ensure you get the best possible assistance, please reach out to my team directly by emailing cox.help@cox.com. We’ll be happy to look into this further and get things resolved for you as quickly as possible.
-Doris
0
0