Visitor

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2 Messages

Friday, December 12th, 2025

Issues with 3rd party TV apps

Specific apps persistently freeze, buffer and drop out. Amazon Prime, paramount plus, Disney plus, Hulu and YouTube have all had this problem. Happens every day 10 to 20 times during a show. 

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Visitor

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2 Messages

7 days ago

Netflix, HBO, stars, all regular channels work fine. 

Moderator

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452 Messages

Hi wgriggs1,

I am sorry to learn of your apps freezing.  I can imagine how frustrating that must be when trying to watch your favorite shows.  Please email us with your account details to cox.help@cox.com so that we can check your equipment diagnostics.  I am sure we can get to the bottom of your issue.
-Latitia

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