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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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MeTV Picture Quality

Most of my channels are fine, but MeTV is terrible, constantly pixelating. Has anyone else observed this? I would think the problem is not my connection because it is only this channel exhibits the trouble.

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Why does my TV stays on rebooting/ welcoming loading screen?

Its been doing everyday for the past six weeks and then eventually comes on, irritating

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OnDemand Unavailable After Cox Software Upgrade on May 1, 2024

At 1:26 AM on the morning of May 1, 2024 I was watching CNN when the screen suddenly blipped and there on the TV screen was a message from Cox Communications informing me that a software upgrade of the cable set top box was underway. After about 20 minutes the box had rebooted and I was returned to

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Channel Requests

I have two channels I'd like to see added to my lineup. Where can I submit those requests? Thanks.

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Help

My tv is stuck on the cox information screen and the channel won't change.

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Help!

Hello, we have had our services on vacation hold and the cable services were supposed to be back on but is not connecting.

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Contour stuck at "IPSt".

Contour stuck. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Connecting..." then after a few minutes it flashes up a screen that states "Sorry, we're having some trouble... Restart". RDK-03004. I have tried another room wit

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Errors trying to access recordings

I received 2 new boxes within the past week and all of my recordings are messed up. I understand that they were all deleted when I received my first replacement box, but now with my second replacement box, some of the recordings between this one and the one before are stuck. They do not show on the

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DVR playback issues

Recordings on my DVR randomly, loose sound, picture freezes, and or gets very pixelated. Then it jumps forward what seems like close to 10-20 seconds, sometimes more. I try to FF though it and sometimes that helps, sometimes not. Sometimes turning it off it seems to help, but again sometimes not.

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DIY install kit--do I need it?

I got Cox Contour service for a new TV I'm expecting, a Samsung S95D. I already have internet service. They shipped me a DIY install kit, which contains two boxes, and it doesn't look like I need either of them. One is a small box that says it connects to the cable coax on the wall, and then to the

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