Cox System Updates Affecting DVR Recording

rosepetal4, we are aware of concerns with our cloud DVR service.  This is not one of the things we are aware of.  When possible, try removing power from the modem and cable boxes.  Then reconnect them so everything will manually reboot.  This may help with this concern.  If not, then please email us at cox.help@cox.com for assistance.

I am having the same issue. I noticed it for the first time on Thursday, so three plus days ago 

• Experienced DVR failures starting Thursday with recordings being removed and unable to schedule new programs. On 3/16 I attempted to schedule recordings with some success but then setting up more programs received 403 code without  getting a successful recording set. Recording previously scheduled for 3/17 were gone. 

DannyS, The DVR is not connected to the cloud, it records videos inside the box.  Two times the power was removed from the wall outlet and had a reboot. One of these was after software updates sent by online technician on Saturday.  Still no change.  I think on-line tech support has done all they can do and I was told by the last technician that Cox is having a problem with a software update #9865FX013.

Today, monday the 17th, live tv briefly pauses/freezes on all channels and when it resumes you lose the ability to rewind the live program. its like you just switched to that channel with no 'blue line' that you can rewind to the beginning or anywhere in between. this has been happening all morning and its now after lunch. The freeze can last several seconds or longer, pressing the exit button resumes live tv if not done on its own. It's now getting worse as I type this, happening every couple seconds and only resumes when press 'exit'. Now its frozen and buttons barely work.

there is no notice or reported 'issue' in cox app in my account. I have not called yet, but plan on it. it also seems the cloud recording issue has been solved mostly, its still much slower in the evening compared to daytime.

Mod- will you please respond?

We've been calling cox for 4 days about the dvr failure, and every time we call we get empty promises,  and the problems get worse and worse. 4 days to fix this? Time to ditch cox, (been customer since 1996) , and finally cut the cord?? 

Message now on their tech support line stating DVR and cloud services are having this issue and that they are aware and working on it.  I spent 2.5 hours chatting with someone yesterday that was completely clueless only to have this message on their tech support line.  DO BETTER COX!

Been doing the same for me the last few days. I even returned my DVR box and now its even worse. I have done all the typical, reset/refresh via in menu, online or just unplugging the thing.   Tech support has been horrible, between an annoying an AI and human that out right lied, said there was an outage in my area when their wasn't. Even the cox website said there wasn't one.

Before I took my DVR box back, it simply wouldn't let me watch recorded programs. Instead when I went hit play it tell me "you have finished watching this already" and would just right out delete it. I took the box back

Then on this new one, it tell me I don't have subscription to channels that I actually do.  Then after restarts it will only allow me to record 2 shows instead of 6 that I am paying for it. Then that's if those two actually recorded in the first place.  Have missed many shows for days now.   

Multiple days now without being able to have Contour record reliably.  Shows are being shown recorded but are not available to play back.  Get error messages that you have completed viewing - do you want to delete.  Tried to talk with technical help today and simply got a recorded message.  This is not what we are paying for and is not good customer service.  Be honest with your customers - tell them what is going on and when it is going to be fixed and what kind of credit Cox is going to issue for not providing the service we are paying for. This is an epic fail for Cox.😂

Memo to Moderators and others.   The problem described by DMCox: "Multiple days now without being able to have Contour record reliably.  Shows are being shown recorded but are not available to play back.  Get error messages that you have completed viewing - do you want to delete. " is exactly what I've been experiencing - very frustrating.  I've scheduled a tech support service call to the house to see if they can fix the problem.  I'm not wanting to replace the DVR box because it is apparently a Cox system-wide problem.  I began experiencing the problems on Thursday, March 13.  After several tech support calls, several reboots and software updates (sent by the on-line tech support) to the DVR there has been no change.  Consider an adjustment to the rent on the DVR for this month, as in a lower charge for the Contour DVR since it hasn't been working for 25% of March.