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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Rising prices

You keep raising prices but the service is still the same. Nobody can tell me why. I tried of getting nickel and dime d. Also why don’t the prices ever go down once they go up. It’s ridiculous

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XR11-RF remote will not power on/off TV

I updated from mini box to Contour 2 box with XR1-RF remote. After pairing to new Vizio 32" TV everything works but Cox remote will not power on or off the TV. I have to use the Vizio remote. Tried different paring codes with no change. Switched out box with Samsung TV and it works on Samsung but bo

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Installing new equipment from Cox

I received my new Cox equipment. I am a Cox customer and I have just updated my plan. I scanned the QR code to make installing easy and it has not helped me yet.

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Problem with Amazon Prime login

Recently switched to Cox Contour from another provide. Since the switch I have been unable to sign in to my Amazon Prime Video service. The tutorial video Cox provides doesn’t remotely correspond to what I see when I select The Prime App, it simply tries to sell you a service you are already paying

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Sound goes in and out

For as much as we are charged it is frustrating that sound goes out when recording a program, doesn’t matter the room or tv being used. How can this be avoided…

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Frequent cable n internet drop out

Hi. I live in East Central Phoenix. Every day, several times a day the cable goes down. TV goes black. It freezes and then sometimes the audio comes back but no pic. Or sometimes pic and no audio. If it goes down for too long then I have to reboot the modem. Sometimes I need to unplug modem and cont

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Pairing Contour remote with Bose CineMate 1 SR

My Contour remote no longer controls my Bose Cinemate 1 SR. None of the generic Bose codes on the cox site work and I get no code when I type in the model number. Please help!

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Remote not turning the tv off

I have a XR11 v3-utu remote. I go through the setup to use the remote to work with the Samsung TV and that works. Next step is to program it to work with the Yahama receiver, and that works. BUT, then it NO LONGER works for shutting off the TV. Please help with any suggestions. Thanks.

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TV out every morning

Each morning the service is down and it takes continual resets to get it back up. It has been nearly an hour this morning and still not working.

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Contour resets my screen size

I have the same isse as this that you closed with no resolution so here it is again Contour 2 box, with daily updates, why?? ad resets my settings every time when my contour box does the update and when I turn my tv on the next day, I no longer have a full screen picture, the picture I have when I t

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