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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Tuning Adapters - Still Needed??

Hello fellow Cox Customers, well I am a very long time TIVO customer and still continue to be a TIVO customer because we simply like the TIVO user interface. As most of you are probably aware, we were told recently we needed to update our existing Motorola Tuning adapters to the new VECIMA adapters.

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Unscheduled household ousehold updates still happening

This is getting really crazy. I've been working with Cox tech people for weeks now to figure out why household updates are occurring outside of the scheduled time. And without notice.First we replaced my series 6 gateway router with an updated version. Still happening. Then last week my local Cox te

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Cox DVR infrastructure

Why does Cox push their cloud based DVR when they obviously don't have the appropriate infrastructure to handle it? Crappy quality. They claimed doing a migration to another cloud provider would fix it. No improvement. Now tonight, all of our DVR recordings suddenly disapeared. When I called, I'm to

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Watching my Cox cable away from home

I was told I could sign in on any smart tv such as hotels or Airbnb’s with my cox credentials and watch my tv content when away from home. However, what I have found, even with smart TV’s is that the Cox app is not always available. In fact most regular smart TV’s do not offer the cox app to use. I

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Monopoly in Imperial Beach?

Paying $300 for 1 gig internet and basic television. Complete rip off. Please Wyred make your way to Imperial Beach fast and in a hurry, we need you.

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Dreaded XRE-06014

I am trying to watch a specific program I recorded on my dvr. However, I keep getting the error code indicated in the title. It is only happening for this single program. I have done all the ritual actions. E.g. reset modem/gateway, power cycled the dvr box . To no avail. I have read on this forum t

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Intermittent Signal Loss With Newest Contour DVR When Using An HDMI Switcher

As of January 2025, my Cox service was upgraded to the Cox Panoramic modem/router. I was also upgraded to the newest Contour DVR (which can only operate with the Cox Panoramic modem/router). I have been with Cox since 2019. I removed my Netgear Modem/router, and returned the older Contour DVR to Cox

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Vecima Tuning Adapter constantly rebooting Tivo Roamio

I finally was able to get the new Vecima tuning adapter working with my TiVo Roamio after about 2 weeks of back and forth with cable card tech service and finally started receiving all the channels I should be. However, now my Roamio is repeatedly rebooting at random when it receives some commands l

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Return Address

Hi I need the physical address to send back equipment via UPS or USPS? I've looked everywhere and can't find it. I don't have the time to go into my local Cox to drop it off.

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Contour receiver stuck updating

Hello, I just set up my contour receivers yesterday and this morning around 8 I turned on one of them and saw the message “Just a moment… You’ve caught us in the middle of a quick household update. We’ll be finished in a few minutes.” it has been stuck on this screen for 3 hours now. My 2 other cont

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