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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Pictures freezing. Contour box.

Lately I’m having issues with some channels on my contour box. Pictures freezing. A month ago I switch for a new contour box at a cox retail store because it was freezing badly that I wasn’t able to see my saved recordings. And now, this new one is freezing. I read from the troubleshooting your cont

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Possible to check NFL Redzone Channel subscription online

Hello. Is there a way online to verify that I have my subscription to the NFL Redzone Channel? It takes forever to get a live chat person on a non technical issue. I have most of the sports packs but wasn't sure if Redzone is still something that is paid yearly like before

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Will a Cox DVR work without DVR service?

I have a Cox Contour DVR AND Cox DVR Service at my primary residence but ONLY Cox Digital Cable at a second. If I disconnect the coax cable from the DVR at home it won't play pre-recorded shows already on the DVR. My question is - if I were to take the DVR to the second home (w/ only regular Cox ser

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Apps won't play videos after setting up replacemnt DVR box

Recently replaced my DVR box. I have signed into Prime but videos will not play. "Something is wrong" is the only feedback I get. Any ideas?

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FIXED!! Contour is not available at the moment. Please try back soon. Chrome Browser

Been getting this error for almost a week now: Contour is not available at the moment. Please try back soon. (Error ftde.xact.3321.1107296356) I tried Brave Browser and have same results.(Have not figured out fix for Brave yet) I tried Edge and it worked somewhat sporadically....turned on/off...stop

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Audio cuts out sporadically for 2-15 seconds but ONLY on CPTV.

Audio cuts out sporadically for 2-15 seconds but ONLY on CPTV. When it happens, the video distorts on a few lines on the screen - sort of like we used to get with the satellite dish during storms. Anyone have this problem? Any fix known?

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Contour Remote: how reinstate a canceled recording?{

If I cancel an upcoming recording and then want to reinstate the recording the program does not respond; including after using several recording sources. Is there a cure?

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unable to tune to channel

Error: XRE-00021, have reset two cable boxes, no help. internet ok. Some non major channels work. It's the CBS, NBC, Golf, etc that do not work. Very frustrating since COX service technicians not available till next Friday.

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No sound on Cox Channel 10 Fox

Why has there been no sound on Cox Channel 10 Fox for several days?

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Request to add One America News Network to Channel lineup

Please add One America News Network to your Channel lineup!! I find their content to be much better than Fox News or CNN currently. It would be a great addition especially at the moment with all the election mess going on.

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