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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Regular TV channels don’t work on wireless

I just installed the Contour Wireless box on my patio. Everything works (the guide, OnDemand, apps) on it except for regular TV channels. Further when a TV channel is selected, or when an OnDemand option is exited, the device will crash with an error message. I expect that this is happening when it

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What is the excuse for premium price and substandard service

Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and gett

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Cox is trash

Watching a movie (doctor strange) and I have 30!min left and all signal goes down. I check online and I’m having a service outage. Estimated times fixed is 4 hours from now. Cox is trash and just being honest. Change my mind.

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Mini box reset

Every 12 hours the mini box resets. When I reset at the main box this dictates the time the mini box will now reset. We have replaced it twice with the same problem. Cables, etc are all fine. Plugged into surge protector.

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Recording Sports, but exclude the Spanish channels on Contour 2?

I am new to Contour 2, and I am having a bit of trouble. Here is my situation: I want to follow the US Women's Soccer Team, so I navigated to the Sports menu and select the American Flag Team and to record all the live (new) shows. The issue is that it is also recording all the Spanish transmissions

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Pictures freezing. Contour box.

Lately I’m having issues with some channels on my contour box. Pictures freezing. A month ago I switch for a new contour box at a cox retail store because it was freezing badly that I wasn’t able to see my saved recordings. And now, this new one is freezing. I read from the troubleshooting your cont

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Why are we having problems with CBS broadcasts?

Why are we having problems with CBS broadcasts? I have problems with pixalization from time to time.....pretty sure it's not my equipment...had service person out about a month ago...problem not resolve. My dad ( 2 miles away ) is having the same problem I get pixalization and then switch to another

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"No Signal Message" on TV During Turn-On

One of my TVs, upon turn on, has started showing a message on the screen in a turquoise background: "HDMI 1" No Signal--retighten cables..." I notice that during this message the set box light remains solid. Usually in about 10 seconds my TV programs come on. Or, I turn the TV off and on and program

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Lost the ability to use Plex to DVR all non-OTA Cox channels - No ESPN, TMC, AMC, etc

I' ve lost the ability to use HD Homerun Prime (cable card) with Plex to DVR all non-OTA Cox channels - No ESPN, TMC, AMC, etc. All channels detected show up as 'Protected' in the Plex DVR setup menu. I am able to receive channel 1987 as warned last year, and still do. I've re-scanned channels throu

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Contour 1 On Demand Sorting error for some premium networks.

Hello, not a big deal but I thought I would leave some feedback for a C1 issue. The program and episode interface sorting is inconsistent for some of the programs listed in the On Demand menu. Usually, when you press the On Demand button on the URC-8820 remote you can then select the premium network

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