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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Live delay

So just watched New Year’s Eve countdown. Problem is that Cox is 30 seconds behind the actual time.

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Can't pair remote to both TV and audio device

I recently had to exchange my Contour box for another one. With the old box, I had my remote paired to both the TV (for power on/off) and my audio device. I have the same remote, but with the new Contour box I can't get it to pair with both again. I can only get one or the other, but not both. It's

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KDTV ch 13, and LATV ch 15, UNWATCHABLE!

These 2 Spanish broadcasting stations are assigned to computer assign commercial breaks 😳 its VERY frustrating when trying to watch ANY show or worse yet breaking NEWS ( MILENIO) ch 13. I've called COX to no avail! They have ZERO CLUE as to what I'm saying. Channel 14 ESTRELLA TV was also included,

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NBC

Anyone else showing guide for NBC as all To Be Announced?

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New cable box won't pause live TV for an hour

When the guy came to repair my cable, he asked if I would switch to another box - they're smaller and work exactly the same. He NEVER told me I wouldn't be able to pause my live TV for an hour anymore, or I never would have agreed to it. I used that all the time. Can I ask to go back to the other bo

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How to Get a Pass Through of the Video Signal via the Cable Box

I have a Cisco/Technicolor Cox Cable box that I want the video to pass through to my TV (ie no processing of the video by the cable box). Through the menu, the choices are eg 480p, 720P, etc. Does any Cox cable box allow pass through of the video signal?

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No audio from Denon x4800 when Minibox connected

Hello suddenly my Cable tv sound cannot go through my receiver. Info: LG G4, Denon x4800, Cox Communications Mini Box I have tried: Swapping HDMI cables from cable box to receiverSwapping the coaxial cableSwapping the cable box (the known good box has no sound on this setup and the "bad" box has sou

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90% of my DVR recordings are gone

Contour cloud dvr. All recordings from before mid November have disappeared. Dozens of recordings.

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Swap existing cable boxes with same type

Can I swap out my existing cable boxes with the same type? If so, is there an option to have them shipped to me and provide postage paid boxes to return the existing ones? I know for business users, they do this for internet equipment.

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Cloud DVR Not Working

Over the past few weeks trying to play cloud DVR recordings has been an exercise in futility. Tonight it just says network not available when trying to view recorded programs. Please look at the number of people who are complaining about this! Someone at Cox should be aware this is not user error!

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