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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Cloud DVR recordings freeze constantly

We had a Cox DVR box and were told it was failing and we should switch to Cox Cloud DVR We did, nothing but problems - recordings freeze for minutes or seconds during playback or fast forward, sound goes away while still playing - every evening, various recordings We have reset the boxes, nothing se

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Dvr doesn’t playback

I have the same problem as so many others do with the Cox DVR. Particularly in the evening, it stops there’s no audio it starts again and again it’s virtually impossible to use. Why is this not addressed because I am seeing some comments that go back literally years. If Cox is unable to fix this, I’

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Phoenis Suns not available "On Demand"

I was told via a forum moderator that I could view "On Demand" if I was having problems with the DVR playback feature. This doesn't work as I was trying to watch the Phoenix Suns games. When I went to "On Demand" it was not there for past games, only future games.

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Cox cloud dvr horrible

Ever since switching to cox cloud dvr the performance is abysmal. Recording is choppy, freezes, poor picture quality etc. The list goes on and on. Cox tech support has been completely useless. Any suggestions?

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Picture Freeze, audio skips, fast forward freeze, constantly every program.

I have been with Cox since they first came to OKC. I have had their technician out and could not fix the problem. From my research I think the comments about COX is unwilling to fix their problems of heavy traffic, outdated and substandard equipment, software problems seems to be a problem that will

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Garbage DVR

Adding this even though the same thing has been posted hundreds if not thousands of times in the past few years. Cox DVR is absolute trash. You can go back years and read these posts with them always saying the same thing. We are aware of the issue and are working to fix it. Yet it is never fixed. F

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Missing episodes of Billions on paramount w/showtime

There are several missing episodes of Billions on paramount plus with showtime. I pay for showtime with my cable subscription and do not have paramount plus. Showtime no longer has a streaming service so there’s no alternate way for me to access this premium content (that I pay for).

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contour box error

contour box stuck on welcome screen

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How to clear the On-demand recently viewed list...

OK, so I've exhausted my searches looking for this answer and there appears to be none. Most all of the information is 2-3 years old and it looks like most inquiries were given up. Not surprising there's been no advancement on this particular request or function. I've seen excuses like 'this is prop

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Cloud DVR does not count toward data caps

The question of whether Cloud DVR data counts towards a customer's data cap comes up in discussions occasionally. This is a link to a post made by a moderator to answer that question.

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