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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Freezing Regularly

For months now, we experience freezing on MSNBC and Padres channels. There may be others, but these seem to be the most problematic. We have Contour 4K modems for the TV’s with strong signals. Rebooting helps, but the issue returns after a few hours. We have a high-end system with Cox 2gig Internet,

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equipment

I moved and the installer took uld equipment but it still shows I need to return - how long should I allow? thanks Thanks

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Cannot access starz app through tv provider.

I have Starz with Cox and I cannot log into the starz app on my Google tv nor my Roku with my Cox credentials. It works on my iPhone through my browser but not on my TV or roku. Starz won’t help me.

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TV problems

We returned to Rhode Island on 5-28-25. On 5-29-25 we started having issues with the guide, it keep going up and down really fast and we had no voice command so we called Cox. On 5-31-25 2 people arrived and they were here for a long time and appeared to fix everything. They shut the TV off and left

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TV can't stay connected

My TV can't stay connected for more than 20 minutes any more ever. It disconnected routinely for between 1 and 5 minutes, over and over and over. This new box just doesn't work and it can't record live TV the way I need it to. Is there any plan to fix the problems with these useless new cable boxes?

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cox tv service problems in southington ct today 5/29/2024

Problems with cox trying to put in new systems. Our tv remotes are asking for for tv codes on all 3 of our telebisions. Cox was suppose to have everything by 8 am today. Now they are saying it will be fixed by 7"00 PM. This is very poor service. We paid almost $300 per month for cox services - 1 cel

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Lost All DVR Recordings Again

Oh well, here we go again. Had to switch out a faulty cable box and thought because it was the same box (according to the technician) all my recordings would transfer over to the new box. Instead, lost everything. It’s so **bleep** disappointing to be paying almost $50.00 more a month for the same e

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YOUTUBE

Contour logged me out of my accounts and when I try to connect my account, there is an error preventing me - prompt: try again Id like to continue using my youtube with contour, but if this is not possible I would consider another provider. please help.

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This Screen Saver is driving us crazy!! Hate it.

Tired of this screensaver on my TV. We pay too much for our service to have COX tell us when we need to turn off our TV. What is the point of this anyway??? I am seriously considering changing to a different option for cable just because of this. I leave my tv on for my dog when we’re not home and i

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Channel 117 - Start TV

A couple of nights ago I was watching a show on Start TV, channel 117 that aired at 10pm. Approximately at 10:50, the screen went black and never came back up until I checked it the following day. All other channels were working just fine. Now when I go to that channel, I’m able to watch all the sho

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