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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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TV Caller ID

Once again, the TV caller ID has stopped working I don’t know why this keeps happening...

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Receiver time

My receiver times are off by one minute. Every time I record a program I have to adjust the end time one minute late or I'll miss the end of the program. How do I fix this?

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Contour remote

Is there a trick to using the Contour remote? Some of the buttons don't do anything. I can't enter setup or turn the box off.

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Favorite list is gone

Over the past weekend all but about 5 of my favorite channels are not showing on the favorites guide. What's the deal? Make and Model: CPXID01 MAC Address:12BF60EAD3A4 Oklahoma

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unable to tune to channel

Error: XRE-00021, have reset two cable boxes, no help. internet ok. Some non major channels work. It's the CBS, NBC, Golf, etc that do not work. Very frustrating since COX service technicians not available till next Friday.

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cannot stream ESPN content

I cannot stream ESPN content. I get a error code saying the video is either not available or not supported in this browser. Same message with Chrome, Edge, and Firerfox. Turned off ad block, deleted browsing history, etc. Same message. Can anyone help?

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Fox Business News has no sound

Same problem for me now as I have read from others. One channel has no sound. Fox Business News Channel 68 for me!!! Anybody had resolves this? I've been on wait for customer service for 16 min!!!!! Thanks.

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Cox and AppleTV app

Last night 4/13 I was unable to sign in to my Apple TV app. After speaking with Apple and the tier 2 tech support at Cox I was told they are indeed aware of the problem and they're working on a fix. Apparently they've had this problem before. Clearing your data will not fix the current problem. Unti

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Utility easement guidelines

What is Cox’s policy for utility easment? I came home and found one of my larges bushes just hacked into pieces. I am assuming Cox did it because there is a box near the bush. Now I am aware of utility easements, but there was absolutely no notice and the manner at which the bush was cut is beyond r

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Remote control

How can I remote control my Cox TV from a PC not on the local network, or from a PC on the local network?

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