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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Current available equipment

Good afternoon. I have a question regarding some equipment that I need to clarify. So right now we are in the process of getting rid of the combined internet and WiFi router. Now my question is if I still have my panoramic WiFi modem, can I request to have cox issue me a separate modem for the phone

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Restart message

Several days in the last two weeks I have been met with a we seem to have a problem message with a prompt to restart. This is first thing in the morning and after it reboots it is fine for the rest of the day. I do have an older-maybe 10 yo- DVR. I’m thinking it’s time to upgrade but would welcome a

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Very disappointed and upset infuriated customer

I don't understand why I was bounced around and not communicated with regarding my situation. I'm very frustrated and this is something simple. I basically had a payment due on the 15th. I was a day late so I made arrangements to pay on the 17th which is tomorrow. I decided to pay today half the pay

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Internet and tv and dvr service is awful in NE Mesa AZ EVERY day

I have to have my equipment reset 3 times a week to get any service to work reliably. Can’t weight fir Google fiber to get out of this nightmare. Cox is a joke… tells me every thing looks good… really? Then why are all your customers having issues daily

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How to continue to the next episode.

I have been using a different company for years and this is my first time with Cox. There are two things I don’t know if I have the ability to change in settings or not. How can I get my cable to automatically go to the next episode of a series I recorded without it prompting me to see if I want to

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Horrible chat support

I just spent over 3 hrs trying to get a subscription service cancelled that I mistakenly purchased. The end result was that supposedly the subscription was cancelled but they changed my current bundle pricing resulting in a charge of over $120 a month. Oh and they also disabled my wifi. I’m so upset

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DVR stutters

I had quite a lengthy thread over the last months about DVR stuttering and dropping video. Then, someone turned off comments and no other posts appeared. I notice that it looks like COX is trying to placate/intercept folks with the same complaints by telling them that their issue will be escalated.

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MLB Extra Innings Blackouts

Why would a Seattle-based broadcast vs Oakland be blacked out in the Oklahoma City Market (April 14th game)? I think I saw this same thing vs San Diego earlier in the week. 🤔

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Cox 4k wireless box

I recently got the 4k wireless box and my tv hasn't worked. I keep getting an error message saying there is a connection issue. My wifi is strong to the box. We went and got a new box had a technician come out and even he couldn't help. What do I do?

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YurView on channel 379

Thanks guys was watching a good game tonight April 7 and right in the middle of the third end and you cut to your screensaver and now I’ve got no game thank you thank you thank you and you still don’t show the game on on your schedule on Cox fix your stuff, please are we gonna get a game tonight hal

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