On demand not working on Tivo Bolt

On demand launcing point is not showing up in my listed apps. There are several post saying it was because either the cable card or the tuner did not have the access it needed. Here is one example post:  https://forums.cox.com/forum_home/tv_forum/f/tv-forum/18287/on-demand-app-not-showing-up-tivo-bolt  

Could i get somebody at Cox to get this resolved? 

Thanks