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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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DVR Problem

I have had a problem with my DVR service for exactly one year. Almost every month I get a message when trying to record that says "you need a subscription to be able to record". I also lose all my recordings and future recordings as well as the ability to watch on demand. I have spent countless hour

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Series Priority deletion

Is there any way to delete series from the series priority manager when the shows are no longer scheduled? I don't see any option other than to move them to the bottom of the list which is getting unmanageably long!

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Tivo V58 Errors

Early this morning all channels started saying Unauthorized with a V58 error. Guides work fine but all channels are no longer authorized. Support is clueless and wants to send a tech. Any ideas? What could a tech do?

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Cancel app subscription

How do I cancel the dogtv streaming app on the contour stream device?

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Outage

It has now been 48 hours with no service. I pay 9 dollars a day for cable and internet. Its very frustrating that they do not provide any updates to their customers. My sister finally called corporate and they said it could be weeks for repairs. I hope they will credit everyone for the inconvenience

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TV Stops/Starts All Channels

My regular TV watching is getting pretty bad. And this is on top of the zDVR issues not being able to be played back, Why can’t Cox fix this issue? Why is it so hard to report issues. Why do they say it is not an issue when there are so many of us complaining. Cox is being paid well for its services

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Cox System Updates Affecting DVR Recording

Apparently, Cox has been doing some kind of update and it is affecting DVR and Cloud recordings system wide. The effect is that my DVR will not schedule a future record of a program and the past scheduled recordings are not happening. When do you think this problem will be resolved? It's been going

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FREEZING CONTOUR CLOUD

Cloud dvr freezes, wont play back, skips. What the heck people! Seems this is a common problem. We are paying hard earned money for this service. WHAT IS THE FIX?

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Dvr never works

Constantly having issues. Freeze, no sound, can't fast forward. I have gigablast, wireless, newest modem, pods bill over 380 per month. What am I paying for? I have had 5 technician out in the last year for issues. Cox just wants more money, don't actually fix anything. Don't think they have upgrade

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Remote

I need to check on getting a remote control. My volume buttons don't work

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